Article ID : 00241015 / Last Modified : 23/01/2020

The DCIM folder is missing when attempting to view the images on a computer.

    Follow the procedure below to troubleshoot if the DCIM folder is missing when attempting to view the images on a computer.

    1. Ensure the Removable Disk icon is really the camera.
    2. Configure the operating system of the computer to show all hidden files and folders .

    NOTES:

    • If the DCIM folder now appears, then the folder has hidden attributes that should be removed .
    • If the DCIM folder still does not appear, then the folder may have been deleted from the media.