Spare parts: Granting your product a second chance

Spare parts can give you the opportunity to grant your favourite Sony product a second life. Rather than having to purchase a brand new product, you can often solve a problem by replacing a damaged part of your product. Depending on your warranty status, you can take the following routes:
 

If your product is IN WARRANTY

If your product is within warranty, we kindly ask you to use our contact page to get in touch with one of our agents.
They will assist you in getting your product repaired by experienced professionals.

Contact us
 

If your product is OUT OF WARRANTY

When your product is out of warranty, you can always get your product repaired for a fee in one of our Authorized Services Centers

Find an Authorized Services Center
 

Spare parts for electronic displays

The following spare parts for electronic displays can be ordered, in conformance with the Ecodesign Directive (EU) 2019/2021:

End-users:

• Remote control
• External power supply

Professional repairers:

• Internal power supply
• Connectors to external equipment
• Capacitors above 400 microfarads

These can be ordered from our official partners:

• EET
• ASWO
• Authorized Services Centers

Notes:

• External power supplies having identical technical specifications are interchangeable between different television models.
• Remote controls of different television models have the same core functionalities.
• Parts relevant to professional repairers have part numbers assigned per model, in order to facilitate ordering the correct parts. These part numbers can be found on the service manuals which professional repairers can request here.