Initial Disclosure Document

As a credit broker we can introduce you to a selected group of lenders (see below) who may be able to help you finance your purchase.  An introduction to a lender does not amount to independent financial advice.  This group of lenders provides us with a range of products which may be suitable for your purchase.  We will explain the key features of those products to you.

Klarna

PayPal Credit

We do not charge a fee for our services. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.

Basis of our Service

Finance

You WILL NOT receive advice or a recommendation from us for finance products. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

Your Protection

We always aim to provide a first-class service, however, if you have any cause for complaint any enquiry can be raised by either email, in writing or by telephoning ITC Compliance Limited, 4 Monarch Court The Brooms, Emersons Green, Bristol, BS167FH, complaints@itccompliance.co.uk, 0845 177 22 66 or 0117 4403700. Should you remain dissatisfied you have the right to ask the Financial Ombudsman Service to review your case. You should write to the Financial Ombudsman Service, Exchange Tower, London, E149SR. Telephone 0800 023 4567 or 0300 123 9123. Web address www.financial-ombudsman.org.uk. Details of ITC Compliance Limited's authorisation can be confirmed by contacting the FCA on 0800 111 6768 or by visiting the FCA's website http://www.fca.org.uk/register.

As an organisation we are committed to treating our customers fairly, before, during and after a sale.

Before the sale you can expect:

• A clear statement of price, including where applicable a breakdown of any interest charges.
• Details of your cancellation rights and our complaints procedure.
• Copies of your finance product documentation or information as to when these documents will be dispatched.

After the sale you can expect:

• Not to encounter any barriers to cancelling your agreement within regulatory agreed time frames.
• To have any complaint dealt with in a timely and professional manner.
• If at any time you feel you have not been treated fairly by any member of our staff please contact us at the address or telephone number above.

Confidentiality and Data Protection

Your information will only be disclosed/provided to third parties for the purposes of providing, arranging, administering and renewing finance and insurance contract(s) and for the purposes of monitoring and/or enforcing compliance with regulatory rules/codes. A list of these third parties can be found below. For full details of where your information will be sent and the purpose of such data transfer, please ask us.

Finance Partners

Klarna

PayPal Credit

Your information will be retained for a period of up to twelve years. During this time you have the right to obtain details of the information held and how it has been processed.

If you would like to exercise any of these rights or have any concerns with how we are processing your data then please contact the Data Protection Officer Kathy Bromley at The Heights, Weybridge, Brooklands, KT13 0WX. If we are unable to resolve your concerns then you have the right to refer the matter to the Information Commissioner's Office. Further details about your rights and how to lodge a complaint can be found on the Information Commissioner's Office website (www.ico.org.uk/for-the-public/).

As an organisation we are committed to our customers receiving good consumer outcomes under the FCAʼs Consumer Duty.

The Consumer Duty means you should receive communications you can understand, products and services that meet your needs and offer fair value and you get the customer support you need, when you need it.

Should you require any additional support during your purchase please visit our links page which provides details of organisations who can offer additional guidance and support.

If at any time you feel you have not received the information or support you expect from us please contact us at the address or telephone number above.