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Bespoke Support

Bespoke Support

If you require a bespoke after-sales support and service contract, we can tailor our packages to ensure they precisely meet your specific requirements and priorities. Our bespoke contracts are available for 3, 5, 7 and 10-year terms with guaranteed turnaround times to suit your needs.

For more information, please contact either your Sony Sales Representative or PSE Contract Design on

Plan and protect your investment with a bespoke contract

At Sony we recognise the importance of uptime within your business.

Our aim is to help you increase operational efficiency, reduce downtime and plan for on-going stress free maintenance.

Sometimes your operational needs require a unique mix of responsiveness, resources, and preparedness.

We’ll work with you to craft a bespoke Support contract, aligned with your requirements, designed to address your needs for critical response times, technical telephone support, on-site critical spare parts, on-site engineering, third-party product support, software upgrades and much more.

With our Pan European presence, we have the infrastructure required to ensure we can deliver the responsiveness you need.

Support is delivered by Sony support professionals with world-class experience and expertise in managing issues within your specific solution environment The exact details of a Custom Service & Support Agreement can be discussed with your Sony sales representative.

Service Programme Features Bespoke Contracts
Product / Solutions All
Duration (Years) 3, 5, 7, 10
Dedicated Helpline Options  
Mon - Fri 09.00 - 18.00 (CET)
Mon - Sun 09.00 - 21.00 (CET)
24 hrs. / 7 day
Expert Engineer diagnosis

Repair Options  
Guaranteed Turn-Round Time Bespoke
Advanced Replacement
Return to base
On-Site Engineering
Loan Unit
3rd Party Vendor Support Mngt.

Spares Options  
Next Business Day
On-Site (Critical Spares)
Remote Monitoring
Software Updates
Major / Minor ✔ / ✔