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Product Repairs

We’re here to help if your Sony Professional Product needs repairs or servicing. We offer a range of product support; whether it’s still within warranty, covered by PrimeSupport, or out-of-warranty.

Products in warranty

Contact our Helpdesk to arrange repairs if your Professional product is still within its 12 month Standard Sony Warranty, or if you are covered by PrimeSupport.

Helpdesk opening hours are Monday to Friday 09:00-18:00, Sat 09.00 - 17:00 CET (Central European Time), excluding Local National Holidays. Our multilingual team can deal with telephone or email enquiries in English, French, German, Italian and Spanish.

Products out of warranty

If your professional product is no longer covered by the Standard Sony Warranty or PrimeSupport, there are two easy ways in which you can quickly arrange for your product to be repaired.

For All Sony Account Holders
As a Sony account holder you can NOW contact Sony directly to arrange reliable, cost-effective out of warranty repairs through our professionals at our helpdesk.

Our multilingual specialists who operate in English, French, Italian, German and Spanish will aim to process your request in your local language making it a stress free and simple process.

All repairs are undertaken at Sony’s top rated factory in Europe, meaning your treasured products will be loved and cared for by those who originally designed and created them. This unique mix of experience and reliability ensures your products are in extremely safe hands.

We aim to repair and have your product back to you within 7 working days.

Contact us - Helpdesk

Contact one of our well established Authorised Service Centres for a localised support service. All of our Authorised Service partners are trained, managed and supported by Sony to give you a rapid response and unrivalled technical expertise.