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Contact information for Video Security product support

As of 1st February 2017 the complete sales, service and marketing responsibility for the Sony Video Security business will transfer to Bosch Security Systems. After this date if you require any support with your product as part of your Sony PrimeSupport package, you will need to contact Bosch directly on the email or phone numbers below.

Contact information for Video Security product support

Email Address (All countries)     Aftersales.TechnicalSupport.EU@bosch.com

Phone Numbers by Country     

Country

Supported Languages

Telephone number

United Kingdom (UK), Andorra, Czech Republic, Iceland, Ireland, Israel, Italy, Poland, Portugal, San Marino, Slovakia, Spain,
other not listed countries

 

English

+44 151 235 2288

Serbia, Albania, Bosnia and Herzegovina, Croatia, Kosovo, Macedonia, Montenegro, Slovenia

 

English

+40 256 301 126

Greece, Cyprus, Malta

English

+40 256 301 125

Netherlands, Luxembourg

English

+31 40 2577386

Belgium

French

+32 2525 5375

France, Monaco

French

+33 8 25 12 8000

Finland, Estonia, Latvia, Lithuania

English

+358 10 4808 284

Bulgaria

English

+359 700 10 154

Hungary

English

+36 1 885 6385

Romania, Moldavia

English

+40 256 301 125 

Denmark

English

+45 44898620

Sweden

English

+46 8750 1995

Norway

English

+47 800 31 280

Germany, Austria, Liechtenstein, Switzerland

German

+49 561 8908 300


1Opening hours: Monday- Friday 9:00 – 18:00 CET (Central European Time), excluding Local National Holidays. Support is available in English, French
 & German. You will need to provide the following information:

1. The name/model number of the product(s),
2. The serial number(s),
3. A copy of the invoice from the supplier you purchased your product(s) from and
4. Your contact details.

* UK Number (charges may apply- check with your provider)
** Freephone (the number works for most European countries).
*** On 1st February 2017 all Video Security sales, service and support was transferred to Bosch Systems. Please use the alternative contact details provided.