4.0 based on 31 customer reviews
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31 Customer Reviews
Great sound, great features
SRS-XB402M 15/03/2021 by AndriCost
My son bought this for me for Christmas I absolutely live it!!
Excellent
Excellent
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Excellent
molt bona compra
SRS-XB402M 25/02/2021 by alba55
buena musica, bonito modelo y muy practico me encanta
Excellent
Excellent
Excellent
Good
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Muy Bien todo
SRS-XB402M 22/01/2021 by Lumonte
Era lo que buscaba me lo llevo a la habitacion que quiero con un sónido fantastico
Excellent
Excellent
Good
Good
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Disappointed
SRS-XB402M 29/12/2020 by steamtrain74
Sound is very good but cannot use while charging, it plays at full volume and cannot turn the light effect off. I expected a better product from Sony.
Excellent
Poor
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Me gusta mucho.
SRS-XB402M 02/12/2020 by Gaden
Lo compré hace unas tres semanas y estoy muy contento, el sonido muy bueno. A veces le cuesta conectar con mi móvil, pero es debido a que es un teléfono con casi cuatro años. Para los que tengan gatos hay un pequeño problema: el altavoz se llena de pelos. El único problema que le veo es que la app de móvil no es cómoda.
Excellent
Excellent
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Good
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Great gadget
SRS-XB402M 10/09/2020 by Kpos
This is the second one I have purchased for my holiday home.
Good
Good
Excellent
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Great party speaker
SRS-XB402M 30/08/2020 by Ian765
Contrary to some reviewers, I found the set up easy and straight forward. Alexa works without issue and from a distance. The sound is very good for a product in this price range. I bought this for Alexa features and for the lights to use outside in our garden. It ticks all boxes
Good
Good
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Good
Super fonctionnalité et magique
SRS-XB402M 28/08/2020 by Paul_33fr
Super enceinte qui plus est fonctionne avec alexa quand on est au jardin, on n'est pas obliger de revenir sur l'echo pour dicter le choix de musiques
Excellent
Excellent
Excellent
Excellent
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Great sound poor streaming
SRS-XB402M 26/08/2020 by mikecc51
This is the second speaker sent the first one back as it repeated after the first few minutes. Really bad with BBC streams, unusable. This second one does the same but not as bad!! Tried all the obvious, turned everything off including the router no better. Shame as the sound is great.
Excellent
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Hi Mikecc51,
Thank you for your review.
We're sorry to learn that you're experiencing an issue with the speaker.
Having read your feedback, we need more info to be able to assist you further, don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.
Sony support team
Excellent extra bass but not a real smart speaker
SRS-XB402M 16/08/2020 by Rahulroses2020
I have purchased this device in the month of April just as when they were very new to market. I use them daily to lesson to music over Spotify but has issues with integrating with Amazon music, youtube or other players over WiFi. Its an average device and do not replace it with a real Alexa echo. The Audio is really good but not better than other premium speakers.
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Super enceinte
SRS-XB402M 05/08/2020 by Rafinou
J’ai acheter cette enceinte est elle est super très bon son merci
Excellent
Excellent
Excellent
Excellent
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This speaker is a SHOUTER!
SRS-XB402M 04/08/2020 by Arbourman
The sound quality is very clear and crisp, which is what initially attracted me to this product when I saw it in-store. Alas, I should have done my research. Problem #1: Constant light show It almost constantly runs a light show, which is actually very hard to deactivate. Even when you follow the instructions and you think you have successfully turned off the RAVE/MOOD/CHILL or whatever lighting, it inexplicably returns a few minutes later! So if you're trying to sleep, the speaker keeps illuminating and flashing up your room, as if the police have arrived. Problem #2: Loud voice Second issue is that speaker has a voice that confirms whatever choice you make, IN AN INCREDIBLY LOUD VOICE. So, you'll turn the speaker off at night, because it's midnight and you're going to bed. And the speaker will literally YELL to say "OFF!" in a way that can only wake all your neighbours. All I wanted is a portable speaker that sits quietly in the corner of my room, until I want it to play music or the sound from a movie, and which I can move around with long battery life. If that's all you want from a speaker too, and you don't need a stupid light show or incredibly loud voice, then think twice about this speaker.
Excellent
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Great speaker
SRS-XB402M 02/08/2020 by Woody89653
This speaker has great sound, unfortunately when playing BBC radio channels through Alexa the sound loops back every few minutes. Hopefully Sony will update software
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Hi Woody89653,
Thank you for your feedback.
We're sorry to learn that you're experiencing an issue with the sound when using Alexa.
We recommend resetting the speaker as described on the Help Guide here: http://bit.ly/3u8oDhf. If the issue persists, we would like to be able to offer some assistance so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.
Sony support UK
Easy to set up and use
SRS-XB402M 20/07/2020 by Jwhit
I love this. Sound quality is good. Just what I need.
Good
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Blown away
SRS-XB402M 10/07/2020
As I've only had basic Bluetooth speakers up until now, this has totally blown them all out of the water. Rich bass and crystal mid range makes this a joy to listen to, easily fills my entire garden with sound. In a nutshell it is awesome.
Excellent
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Great feature
SRS-XB402M 09/07/2020 by Sapphire 24
I bought this a few weeks ago and it works great for me. I'm glad I purchased it.
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Not quite what it says on the tin
SRS-XB402M 09/07/2020 by IanY
I bought the speaker not just because it had access Alexa etc, which unlike other reviews I found very easy to activate, but because of the sound and battery life. The later is a big disappointment. Although clearly on the box it says upto 12hrs, I only get a couple of hours life, maybe 4 max. So disappointed with that. The sound is good, the lights are ok, but overall not something which would see a party out in my eyes.
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HI IanY
Thank you for your review.
We're glad you like the sound and features of the speakers and would like to point out that the battery life depends on the settings used. You can find this explained in the Help Guide here: https://bit.ly/2C6qRYj
Sony support team
Literally BANGING
SRS-XB402M 04/07/2020
Just bought it and I’m super satisfied with it .its just great
Excellent
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Where's the "EXTRA BASS"?
SRS-XB402M 23/05/2020 by Richhr4
We bought this speaker after reviewing the specifications and thought it would be the ideal portable smart speaker. However we are now a week into trying to return it. For the money the sound quality is very poor. Our kitchen alexa out performs it on sound quality and bass. Yet another sony product that we have regretted buying (our sony bravia TV is soo slow!!!)
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Hi Richhr4,
We appreciate your feedback, and we're sorry to hear that you're facing difficulties with the speaker and TV. Having read your review, we recommend that you contact us to provide us with more information to ensure we can help you using the details in the following link: https://bit.ly/2NwYLXL
Sony support team
DOES NOT WORK AS A MULTIROOM SPEAKER
SRS-XB402M 11/05/2020 by dennism4
I've got to say I'm disappointed, I expected a lot more from this especially as it's a Sony product, After playing about with the sound modes, EQ settings etc the sound quality is just about ok, but to be totally honest my jbl flip 4 has a better quality of sound ... Alexa does work but beware ... YOU WILL NOT BE ABLE TO USE THIS AS AN ALEXA MULTIROOM SPEAKER ... which was my main intended purpose as it does not appear as an Alexa speaker in the speaker list when setting up speaker groups in the Alexa app even though it does appear and is recognised as an Alexa/Echo in the Echo & Alexa list ... which in summary makes the Alexa integration pretty much a useless as you can control any bluetooth speaker in the same way using Alexa on a phone or tab which you have to use to control this anyway ... The "party" lights have a few different modes but no real user control, they don't seem to respond to changes in settings or music very well ...
Fair
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Hi Dennis,
Thank you for your review.
We are sorry to hear that you do not like the sound quality and light options.
We will pass your feedback about the lights and the sound quality for future development.
If you need any further help, you can contact us using the details here: http://bit.do/eQfRM
Sony Support Team
Beautiful sound.
SRS-XB402M 03/05/2020 by Godknows
Excellent sound quality. Stunning design. Instructions not detailed enough.
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Looks good, Sounds great
SRS-XB402M 28/04/2020 by Normanfid
I provides exactly what I wanted for my outdoor space, really good sound quality anywhere in my garden provided by Alexa. Not too worried about the lighting effect but it does add character and on warm summer nights it might be effective. It also looks the part, so it gets pride of place. The sound is amazingly loud if you want too really annoy the neighbours
Excellent
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Good
Alexa doesn’t work as well as on Official Amazon
SRS-XB402M 10/04/2020 by Foulk
Had to send it back. Alexa didn’t work very well. Lights even when turned off, came back on again each use which was annoying.
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Average
Hi Foulk,
Thank you for your review.
We are sorry to learn of the issues you experienced while using the system and would have loved to help you find a solution. We can be reached using the following details for assistance with any technical issues that may be encountered: http://bit.ly/UkSCntct
Sony support team
Good to use
SRS-XB402M 16/03/2020 by Ladycrumble51
Only got three days ago just started useing it good so far
Good
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Really smart
SRS-XB402M 08/02/2020 by Bfpetal
I love the great sound and the lights and it was easy to set up
Excellent
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A lot in its locker
SRS-XB402M 05/02/2020 by Medway Graham
Although 70+ in years, I am not the target market for this type of speaker but I wanted something that had good sound quality for speech. With an app controlled graphic equaliser, one can fine tune the sound output to make speech very clear. It connects via Bluetooth and Wi-Fi. For music, it is very adaptable and gives all round sound from its strategically positioned speakers. For those preferring heavy bass and lights, it can do those as well; indeed, that is its main purpose. It is portable but would have been enhanced by a carrying handle for additional safe handling. I bought it as a special offer which was a real bargain. My only complaint is about the associated app which controls all the functions. So far, it seems to change how it works each time with no consistency of operation or display. One can power off from the app yet it didn’t on all occasions when by chance a short press on the power button did the trick. Maybe it’s just me trying to get use to it. Also, I would have preferred more direct controls on the speaker and the option of a wired input.
Excellent
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Hi Medway Graham,
Thank you for your review. We will pass your feedback for future consideration and development. If you require any further assistance, you may contact us using the details here: https://bit.ly/2PAqdrD .
Sony Support Team
Waterproof speaker
SRS-XB402M 27/01/2020 by Bath 01
Great little product love how the lights change colour
Excellent
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Great quality speaker
SRS-XB402M 21/01/2020 by Asha83
So happy with this speaker. Love the fancy lights and having a built in Alexa just takes this product to another level.
Excellent
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Excellent
I love my new speaker the sound quality is great
SRS-XB402M 26/12/2019 by Tatty
My new Sony Wireless Speaker looks great and sounds great and best of all it has Alexa!
Taken from argos.co.uk
looks great and sounds great
SRS-XB402M 26/12/2019 by boot
a top product with very good quality sound and easy to use very pleased with it.
Taken from argos.co.uk
Super
SRS-XB402M 29/07/2019 by Frédéric33
Super, très facile d'utilisation. Très pratique au bord de la piscine avec un son de très bonne qualité.
Good
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This reviewer received the product free of charge, or was a product loan programme participant
