Article ID : 00226369 / Last Modified : 04/02/2020

Setting up & using Amazon Alexa with wireless headphones

    IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the Help Guide or the manual supplied with the product.

    How to set up Amazon Alexa
    How to define the NC/Ambient button as the Alexa button 
    How to use Amazon Alexa



    The following requirements must be met to use Amazon Alexa.

    Headphones that support Amazon Alexa

    Headphones Connect app
    The latest version of the Headphones Connect app must be installed.

    Smartphones that support Amazon Alexa app
    The latest version of the Amazon Alexa app must be installed.

    • Android OS (Required operating system version 5.0 or later)
    • iOS (Required operating system version 10.0 or later) 


    How to set up Amazon Alexa

    When you want to use Amazon Alexa for the first time, add your device with the Amazon Alexa app.

    1. Turn on your headphones and connect them to your smartphone via the Bluetooth function.
    2. Start the Amazon Alexa app.
    3. Tap  (Menu) in the upper left corner, and then tap Add Device.

      Amazon Alexa app example

    4. The "What type of device are you setting up?" screen is displayed.
      Scroll down and tap Headphones.

      Select your device type in Amazon Alexa App
    5. The Select your device screen is displayed.
      Tap the relevant headphone model listed under AVAILABLE DEVICES. If your headphones are not connected to the smartphone via Bluetooth, the model name will not be displayed.

      (On an iOS, headphone models are shown as LE_*** (headphone model name).)

      *WI-1000X is used here as an example.
      Selecting your device in Amazon Alexa app
    6. Tap CONTINUE.
      Amazon Alexa confirming selection
    7. If a screen requesting Bluetooth pairing is displayed, tap Pair.

      Pairing request Amazon Alexa
    8. If the following screen is displayed, tap CONTINUE.
      Overriding the current voice assistant
    9. When the Setup Complete screen is displayed, tap DONE.
      Amazon Alexa setup completed!


    Set up the NC/AMBIENT Button to Amazon Alexa on the Headphones Connect App

    1. Turn on your headphones and pair them to your mobile device using Bluetooth.
    2. Start the Amazon Alexa app
    3. Start the Headphones Connect App
    4. Under Change function of [NC/AMBIENT] button, select Amazon Alexa.

      Headphones Connect App


    How to use Amazon Alexa

    1. Briefly press the NC/AMBIENT button on your headphones and then express your voice command.

      • The following images show the location of the NC/AMBIENT button on the WH-1000XM2 and the WI-1000X headphones:
        • WH-1000XM2

          WH 1000XM2 NC/Ambient button location

        • WI-1000X

          WI1000X NC/Ambient button

      • Press the NC/AMBIENT button again to cancel Alexa voice input.
      • If you don't talk, Alexa voice input is automatically cancelled after some time.