Article ID : 00285171 / Last Modified : 05/01/2024Print

Headphones Self-Help Center

No power, Battery, Bluetooth pairing issues, No sound, Sound from only one side, Audio and Noise-Cancelling, Microphone issues, Physical damage, Missing parts

    Please select the topic that is closest to the issue that you are currently having to perform step-by-step troubleshooting.

    If you are facing an issue that is not listed below, you may try to reset/initialize your headphones by referring to How to reset or initialize the Wireless Headphones.

    Alternatively, please enter your query in the search bar on the main Sony support website.

    Hints:
    1. Learn how to improve your headphones durability, or connectivity to other devices with our Getting Started with Sony Bluetooth Headphones guide.
    2. For WF-1000XM4: If you encounter the touch sensor working unexpectedly, please refer to The touch sensor works unexpectedly even though I don't touch it.

    For information on warranty, please select your country / area from Warranty Information page