Article ID : 00202963 / Last Modified : 02/02/2020

There is no sound from either the TV speakers, Bluetooth headphones or audio device connected to the TV headphone jack

    You can't output any sound from the TV speakers and headphones or audio device at the same time with these connections:

    • Bluetooth headphones paired with the TV
    • Headphones connected to the TV through the TV headphone jack
    • Audio device connected to the TV through the TV headphone jack
      • To hear sound from the TV speakers and audio device at the same time, use an optical cable connected to the DIGITAL AUDIO OUT terminal of the TV