Article ID : 00185248 / Last Modified : 16/09/2020

Network Services / Apps: News and Issues (Disney+, Netflix, Amazon Video, YouTube, etc.)

Network Services / Apps: Notifications, Issues, and Maintenance Information YouTube / Amazon / BBC iPlayer / Netflix / Spotify / YouView / Rakuten TV (Wuaki TV)

    This article lists the availability of certain apps in Europe and how to troubleshoot common issues:


    Can I download apps?

    Your TV will have certain apps pre-installed; however, you may be able to install new apps from the Google Play Store, depending on your model.

    First, you should check whether you have an Android TV or a non-Android TV. Here is a guide you can use to distinguish between the two. Unfortunately, only Android TVs can download new apps. Other TVs have pre-installed apps, or apps that are added/or removed from the system on the server.  


    What popular apps are either pre-installed or available for download on my TV?

    AppAndroid TVNon-Android TV (Smart - IP TVs)Home Audio and video productsCountries3rd party support website
    YouTubeYes - Pre-installed
    (2015 models onwards)
    Yes - Pre-installed
    (2013 onwards)
    Yes - Pre-installed
    (2013 onwards)
    Worldwide

    Problems playing videos

    Known Issues 

    Amazon Prime VideoYes - Pre-installed
    (2015 models onwards)

    Yes - Pre-installed
    (except for 2010-2013 BRAVIA TVs and Audio & Video products)

    Yes - Pre-installed
    (2016 onwards)

    Non-Android TV
    The UK, Germany and Austria

    Android TV
    Worldwide

    Video Issues
    BBC iPlayerYes - Pre-installed
    (2015 models onwards)
    Yes - Pre-installed
    (2014 models onwards)
    Yes - Pre-installed
    (2012 models onwards)
    The UKNews and Issues  
    NetflixYes - Pre-installed
    (2015 models onwards)
    Yes - Pre-installed
    (2012 models onwards)
    Yes - Pre-installed
    (2012 models onwards)
    Worldwide

    Is Netflix Down?

    Help Center

    SpotifyYes - Pre-installed
    (2015 models onwards)
    Not available on Non-Android TV modelsYes - Pre-installed
    (2015 models onwards)
    WorldwideTroubleshooting  
    YouViewYes - Pre-installed
    (2015 models onwards)
    Not available on Non-Android TV modelsNot available for home audio and video productsThe UKSupport / Youview on sony
    Rakuten TV (Wuaki TV)Yes - Pre-installed
    (2015 models onwards)
    Yes - Pre-installed
    (2012 models onwards)
    Yes - Pre-installed
    (2013 models onwards)
    The United Kingdom, Spain, France, Italy, Germany, Andorra, Austria and Ireland

    General FAQs

    Rakuten TV on SONY

    Apple TV+Not available on Android TV models * Not available on Non-Android TV modelsNot available for home audio and video productsN/ASupport information
    HBO (Go)Yes - Available in the Google Play Store for certain countriesNot available on Non-Android TV modelsNot available for home audio and video productsAndroid TV
    Spain, Portugal, Poland and Nordic region
    EU support site
    Disney+Yes - Available for download in the Google Play Store for certain countries
    (2015 models onwards)
    Not available on Non-Android TV modelsNot available for home audio and video productsAndroid TV
    Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Luxembourg, Norway, Portugal, Spain, Sweden, Switzerland, the Netherlands, the UK
    UK support site
    HuluNot available on Android TV modelsNot available on Non-Android TV modelsNot available for home audio and video productsN/AHelp centre


    NOTES:


    How can I watch Amazon Prime, Netflix, Disney+ (or other streaming services) on my TV when I don’t have access to the Google Playstore?

    There are a few ways of watching certain streaming apps on your TV if you don’t have access to the Google Play Store. You can connect a laptop, streaming device or gaming console to your TV.


    How to solve the most common issues with apps on your TV

    Do you have questions about:

    • The availability of other apps?
    • Apps disappearing from your TV or problems connecting to certain services?

    The services may not be available (such as being unable to watch videos or login) due to system maintenance by the network service provider. In such a case, refer to the information provided in the links above, and wait for a while before trying to reconnect. Alternatively, please check our BRAVIA TV apps article that offers the most common troubleshooting solutions.


    Further troubleshooting

    If you still have issues, we suggest using our step-by-step TV Triage guide.