Article ID : 00165542 / Last Modified : 22/10/2020

The Internet video app gives an error or will not play any content

    IMPORTANT: This solution provides information to assist when an Internet channel or app is temporarily not working. If the issue persists for more than a 24 hour period or the issues involves accessing all of the Internet video apps, a separate solution may be available for your exact error.

    On occasion, an Internet video app may not be accessible or will provide an error. This may occur when the app developer is doing an update or doing maintenance on the app. Some of the common error messages may include a server error or network error. In these cases, we recommend trying to use the app at a later time.

    Below are examples of errors seen when accessing an Internet video app. Click on the link for additional information about each error.