IMPORTANT: This solution provides information to assist when an Internet channel or app is temporarily not working. If the issue persists for more than a 24 hour period or the issues involves accessing all of the Internet video apps, a separate solution may be available for your exact error.
On occasion, an Internet video app may not be accessible or will provide an error. This may occur when the app developer is doing an update or doing maintenance on the app. Some of the common error messages may include a server error or network error. In these cases, we recommend trying to use the app at a later time.
Below are examples of errors seen when accessing an Internet video app. Click on the link for additional information about each error.
- Unable to connect to Netflix. Please try again later.
- An error message displays that says the Web browser is not supported or that the content is best viewed or optimized for the Google Chrome browser instead.
- An error occurs when trying to watch Netflix movies in the Google Chrome browser using a Google TV device.
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- Error when trying to play a title using Netflix