Article ID : 00164919 / Last Modified : 30/11/2016

The Blu-ray Disc player locks up after playing a Netflix streaming video

    IMPORTANT: It is part of the normal operation for the Blu-ray Disc player to go into Standby mode if there is inactivity after watching the streaming content. To take the player out of Standby mode, use the power button to turn it on.

    Follow these steps if the player becomes unresponsive immediately after playing a Netflix streaming video:

    1. Perform a power reset.
      1. Press and hold the POWER button for 10 seconds until the Blu-ray Disc player turns off.
      2. After the Blu-ray Disc player turns off, press the POWER button again to turn it back on.
    2. After the reset, turn on the player and download the latest software update.

      NOTE: Updates can be downloaded from the Settings menu of the player.