Article ID : 00164910 / Last Modified : 30/11/2016

Cannot login to the Netflix app on the Google TV device

    Follow steps below until the issue is resolved.

    1. Force close the Netflix app.
      1. Press the Fn+1 buttons to display the Settings menu.
      2. Press the down arrow button to select Applications.
      3. Press the ENTER button.
      4. Press the down arrow button to select Manage applications.
      5. Press the ENTER button.
      6. Press the down arrow button to select the Netflix app.
      7. Press the ENTER button to select Force stop.
      8. Press the ENTER button to select OK.
      9. Press the down arrow to select Clear data.
      10. Press the ENTER button.
      11. Press the ENTER button to select OK.
      12. Turn the Internet TV device off and on.
    2. After the Internet TV device power is back on, start the Netflix app.
    3. Enter the username and password for your Netflix account.
    4. If you are still unable to log into your Netflix account on the Internet TV device, log into your Netflix account on a computer.
      1. After logging into your Netflix account on a computer, temporarily deactivate the Internet TV device from your account.
      2. Log out of your Netflix account.
      3. Log back into your account.
      4. Re-associate the Internet TV device with your Netflix account.
    5. If the issue is still unresolved, reset the Internet TV device  to factory default settings.