Article ID : 00155684 / Last Modified : 05/10/2021

How do I turn off or exit the DEMO mode setting on my TV?


    • This article only applies to specific products. Please check the Applicable Products at the bottom of this article.
    • If model-specific information is required to complete any of the steps in this solution, refer to the manual supplied with the product.

    Exit Demo Mode from the settings menu. To find the steps, select your TV model type from the following.


    For Android TV models:
    (How to tell the difference between an Android and non-Android TV)
    Set Demo Mode and Picture Reset Mode to Off.

    Set Demo mode and Picture reset mode to Off.

    1. Press the HOME button on the remote.
    2. Select  Settings.
    3. Select Device Preferences — Retail mode settings — Set Demo mode and Picture reset mode to Off(Android™ 9)
      Select Retail mode settings — Set Demo mode and Picture reset mode to Off(Android 8.0 or earlier)

    NOTE: Depending on the product, you can also cancel by holding down the TV button on the side of the TV.

    1. Image

      [A] Rear view of the X9400C series
      [B] Rear view of the X8500C series

    For WxxxB series / XxxxB series :
    Set Demo Mode and Picture Reset Mode to Off.

    1. Press the HOME button on the remote.
    2. Select ImageSettings on the HOME screen.
    3. Select Image Preferences or System Settings.

      • If your model requires you to choose System Settings, select General Set-up and then go to step 4.
      • For the model which requires you to choose Preferences, go to step4 directly.
    4. Select Shop-front Display Setting.
    5. Demo Mode and Picture Reset Mode are displayed.
    6. Set Demo Mode and Picture Reset Mode to Off.


    For W5xxD Series / WD60x_W60xD_WD65x_W65xD Series / WD75x_W75xD Series 

    1. Perform a factory reset. For details, please refer to  How to reset the television to the original factory settings. 
      After completing the factory reset, the initial set-up screen will be displayed.
    2. During initial setup, select Home on Location screen.



    For other BRAVIA TVs

    Please see the following article:


    NOTE: If the issue is not solved using one of the solutions mentioned above, please perform a factory reset