Article ID : 00230339 / Last Modified : 30/07/2019

Termination of the Amazon Prime Video app on certain 2010-2013 BRAVIA TVs and Audio & Video products – 30th July 2019

    Dear Valued Sony Customer,

    Amazon has announced that the Prime Video app will no longer be available on some BRAVIA TVs and Audio & Video products. The Amazon Prime Video app will be available until 26th September 2019.

    The Prime Video icon will be removed from the affected devices listed below on 26th October 2019.

    We thank you for your understanding and apologise for any inconvenience caused.
     

    [Affected 2010-2013 TVs] 
    [Affected 2010-2013 Audio & Video products] 

    2010 BRAVIA models

    • BX30* and BX40* Series
    • EX30*, EX4**B, EX40*, EX50*, EX60*, EX70* and EX71* Series
    • NX50*, NX70*, NX71*, NX80* and NX81* Series
    • HX70*, HX80*, HX90*, LX90* and PX30* Series

    2011 BRAVIA models

    • EX32*, EX42*, EX52* and EX72* Series
    • HX72*, HX82*, HX92*, NX72*, and CX52* Series

    2012 BRAVIA models

    • EX55* and EX65* Series
    • HX75*, HX85*, HX95* and X90** Series

    2013 BRAVIA models

    • W60*A, W65*A, W68*A, W80*A, W85*A and W90*A Series
    • X85**A, X90**A, and S99*A Series

    Unsure which TV series your model belongs to? Here are some examples:

    • KDL-32EX403
    • KDL-32EX43B
    • KLV‐40NX500
    • KDL‐40EX521
    • KDL-55HX955
    • KDL-46W905A

    [Affected Audio & Video products]

    Blu-ray Disc Players

    20102011201120122013
    BDP-S370BDP-S780BDP-S280BDP-S390BDP-S1100
    BDP-S373BDP-S383BDP-S485BDP-S790BDP-S3100
    BDP-S470BDP-S380BDP-S186BDP-S590BDP-S4100
    BDP-S570BDP-S580BDP-S185BDP-S490BDP-S5100
    BDP-S770BDP-S480 BDP-S495 

    Blu-ray Home Theatre Systems 

    2010201120122013
    BDV-E370BDV-L800MBDV-N990WBDV-E2100
    BDV-E870BDV-E980WBDV-N890WBDV-E3100
    BDV-F700BDV-E780WBDV-N590BDV-E4100
    BDV-F500BDV-L600BDV-N790WBDV-E6100
    BDV-IZ1000WBDV-E380BDV-E490BDV-EF1100
    BDV-E970WBDV-L800BDV-E690BDV-N7100W
    BDV-E670WBDV-E880BDV-E290BDV-N7100WL
     BDV-E280BDV-E190BDV-N8100W
     BDV-EF200BDV-EF420BDV-N9100W
     BDV-E985WBDV-NF720BDV-N9100WL
     BDV-E980BDV-NF620 
      BDV-EF220 

    Network Media and Internet Streamer Players

    20102011
    SMP-N100SMP-N200

    Multi-Channel AV Receivers

    20112012
    STR-DA3700ESSTR-DA2800ES
    STR-DA5700ESSTR-DA5800ES