Article ID : 00184763 / Last Modified : 14/09/2020

The TV (other than Android TV) cannot be connected to the Internet: How to perform a network diagnosis

    IMPORTANT: This article refers to TVs other than Android TV.


    Before you start

    • Dial-up internet and connections by proxy aren't supported.
    • Networks that require login for authentication, such as virtual private network (VPN) or PPPoE connections, aren't supported.
    • If it's necessary to disable the firewall of the router, please contact your internet provided or the manufacturer of the router.

    Performing a Network Diagnosis

    Follow the procedure below to perform a network diagnosis. The menu screen varies depending on your model. For model-specific information, check your manual on our support website.

    Network diagnosis for models released in and after 2015 

    Network diagnosis for models released in and after 2014 

    Solutions depending on the network diagnosis results

    The following screenshot shows an example of displayed connection results.
    Image

    The three items displayed in the connection results provide information about the network connection status. Select the most appropriate solution from the table below according to the connection results.

    • For example, in case of the items in the screenshot above, (found, OK, OK), you would select Solution 4.
    • If you are using a wireless LAN converter (a type of device connected to the TV with a LAN cable), refer to the Wired connection solutions in the table below.
      

    Connection results

    Wireless device on TVFailedfound
    (or OK)
    found
    (or OK)
    found
    (or OK)
    Cable connection
    Local accessFailedFailedOKOK
    Internet accessFailedFailedFailedOK
    SolutionWireless connectionSolution 1 Solution 2 Solution 3 Solution 4
    Wired connectionSolution 5 Solution 6 Solution 7 Solution 8

     

    *Android TV is a trademark of Google LLC.