Article ID : 00256868 / Last Modified : 30/08/2023Print

The Infrared (IR) remote control doesn't work

    Each of these steps represents a possible solution. Check if your TV responds to your infrared (IR) remote control after completing each step.

    The image below shows two examples of infrared remote controls from Sony: one with the IR mark  on it, and one without the mark.

    1. If the only button on the remote control that doesn't work is the Microphone, follow the steps in the article: The Remote Control does not respond to voice commands. Otherwise, move onto the next step (Step 2).
    2. Check the remote batteries. If removing and reinstalling the batteries doesn't help, install new batteries and try again.
    3. Confirm the location of the IR sensor on your TV and point the remote directly towards the IR sensor.

      • The sensor may be on the left, middle or right bottom part of the TV. If the IR logo is printed on your TV, the sensor is beside it. Check your TV manual for detailed information. Manuals are posted on our support website.
      • Remove anything between the remote and the TV that may cause IR signal interference.

    4. Check if the remote is sending an IR signal. 
    5. Make sure that you don't press more than two remote control buttons at the same time. If you press multiple buttons at once, the remote control will not send an IR signal.
    6. Update the TV software to the latest version to see if it improves the symptom.
      • You can use the TV buttons or another Sony remote control to update the software.
      • The download and update procedure takes several minutes, so make sure to allow enough time for the update to complete.

    If the issue still occurs after trying the steps above, the remote may need to be replaced or your TV may need repair.