Article ID : 00156986 / Last Modified : 27/02/2024Print

No TV picture / No TV picture, but sound is fine / Presence Sensor not working

    Refer to the troubleshooting steps below according to the issue you are experiencing:

    When the TV screen goes black, and the other tips in this article don't apply 

    When the TV has sound but no picture

    When the standby indicator blinks in red 

    When images from a device connected to the TV are not displayed 

    For models equipped with the Presence Sensor 

    If the above steps do not help to resolve the issue, the TV may require service.