Article ID : 00202963 / Last Modified : 20/08/2020

There is no sound from either the TV speakers, Bluetooth headphones or audio device connected to the TV headphone jack

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The connection may differ slightly depending on the devices you want to hear sound from.

    How to output sound from both the TV speakers and an audio device

    Connect your audio device to the DIGITAL AUDIO OUT port. Make sure that the TV sound setting is set to TV speakers.
    If you connect the device to the TV headphone jack, the HDMI ports, or through Bluetooth, the TV can't output sound from both the TV speakers and the audio device at the same time.


    How to output sound from both headphones and Soundbar:

    Connect your headphones to the TV headphone jack and your Soundbar to the DIGITAL AUDIO OUT port.
    If you connect the Soundbar to the HDMI ports or through Bluetooth, the TV can't output sound from both the headphones and the Soundbar at the same time.