Article ID : 00110349 / Last Modified : 08/05/2015

Demand5 (Channel5) service interruption on certain older devices, as of 7 May 2015

    On the 7th of May 2015, Demand 5 - the Video on demand service from Channel 5 - will be discontinued on older devices (2010 and 2011) using the legacy version of their application.

    Devices from 2012 and later on, which use a newer version of the app, won't be affected by this change.

    This change is based on a decision by Channel 5 as part of their commitment to wanting to offer users across all platforms the best possible viewing experience, and by no means implies a malfunction from the affected Sony devices.

    Affected products:

    • 2010 and 2011 TVs
    • 2010 and 2011 Blu-ray Disc players & BDV - Home Theatre Systems

    However, the Demand 5 service remains available on a wide range of other devices, such as computers, smartphones, tablets, Smart TVs from 2012 and onwards, Set-top boxes and the Playstation 3 and 4 game consoles. So, there are still plenty of ways for you to enjoy Channel 5 content.

    The below FAQs can help you work around this service termination and go on watching Demand 5 on your current TV, if you own other compatible devices such as smartphones, tablets or computers:

    How can I play content from my computer on my television?
    How to connect your computer, tablet or phone with your TV via Wi-Fi Direct
    How to use the Wi-Fi Direct feature with an iPhone device

    Q1. Why is the service being discontinued?
    A1. The service interruption is based on a decision from Channel 5.

    Q2. When did Sony learn about this service interruption?
    A2. Sony was advised on the 3rd of March about the interruption of the service.

    Q3. Why is the service discontinued only on 2010 and 2011 models?
    A3. More recent models use another, newer version of the app which is not affected.