Article ID : 00172063 / Last Modified : 13/08/2020

Unable to display audio or video on the BRAVIA TV from the 4k Ultra HD Blu-ray Disc

The TV does not display video or sound when trying to view a 4K Ultra HD Blu-ray disc.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Make sure to update your 4K Ultra HD Blu-ray Disc™ player to resolve the issue. 

    If the issue still occurs after the software is updated:

    1. Disconnect the HDMI cable from your devices.
    2. Reconnect the HDMI cable.
      • Make sure to use Premium High-speed HDMI cable with ethernet that supports 18Gbps.
    3. Change the 4K Upscale Setting on your device to Auto2.
      1. On the Blu-ray disc player remote, press the HOME button.
      2. Select
      3. Select Setup.
      4. Select Screen Settings.
      5. Select 4K Upscale Setting.
      6. Select Auto2.