Article ID : 00204653 / Last Modified : 23/09/2020

The voice-enabled Amazon Alexa device suddenly no longer controls my TV

    IMPORTANT: This article only applies to specific products, country and/or operating systems. For the applicable products, please check the Applicable Products and Categories section of this article. For the applicable countries/regions and operating systems, please refer to the Supported Countries article.

    If the voice commands from your voice-enabled Amazon Alexa device no longer controls your TV, it could be due to a Privacy Policy update. Please make sure to agree to the Privacy Policy for the TV Control Setup with Amazon Alexa app on your TV.

    The following message will be displayed after the Privacy Policy update: 
    "The Privacy Policy has changed. Please run TV Control Setup with Amazon Alexa to accept the changes." 

    Please agree to the new Privacy Policy by following the steps below:

    1. On your remote control, press the HOME button.
    2. Open the TV Control Setup with Amazon Alexa app.
      • Android™ 8.0 Oreo™ or later OS
        1. Press the Home button on the remote control.
        2. Select Apps.
        3. Select TV Control Setup with Amazon Alexa.
      • Android 7.0 Nougat OS
        1. Press the Home button on the remote control.
        2. Select TV Control Setup with Amazon Alexa in the Apps category.
    3. Scroll to the bottom of the Privacy Policy screen.
    4. Select Agree or Proceed.
    5. Make sure that you can control your TV using your Alexa-enabled device.

    *Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
    *Google and Android are trademarks of Google LLC.