Article ID : 00250137 / Last Modified : 04/12/2020

How do I pair the voice command remote control to my TV?

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If you are experiencing issues with your remote control, or when you're using the  (Mic) button/voice command function on your Voice command remote control, you might be able to solve your issue by unpairing and re-pairing your remote control.

    Before you start

    • f you replace your voice command remote control, the new remote must be paired again in order to have voice search functionality.
    • After updating the software of your TV, the remote may need to be paired again in order to have voice search functionality.
    • Pairing can fail if the battery level is too low. If this is the case, replace the batteries with new ones before pairing.
       

    For Android TV™ released in 2016 or later

    If you are using this type of remote control, follow these steps:

    example images for wireless or voice remote controls
     

    How to unpair the Voice command remote control from the TV

    1. Press the HOME button on the remote.
    2. Select  Settings.
    3. The next steps will depend on your TV menu options:
      • Select Remotes & Accessories → Bluetooth Settings → SONY TV RC MIC 001 or SONY TV VRC 001  → Unpair  → OK.
      • Select Bluetooth settings  → SONY TV RC MIC 001 or SONY TV VRC 001  → Unpair  → OK.
         

    How to re-pair the remote control to the TV

    1. Press the HOME button on the remote.
    2. Select Settings.
    3. The next steps will depend on your TV menu options:
      • Select Remotes & AccessoriesRemote control — Connect via Bluetooth or Activate  button.

      • Select Remote control — Connect via Bluetooth.

      • Select Voice Remote Control — Activate  button.

    4. Follow the on-screen instructions.
       

    For Android TV released in 2015

    If you are using this type of remote control, follow the steps below.
    image for touchpad remote control

    How to unpair the Voice command remote control from the TV

    1. Using the supplied remote, press the HOME button.
    2. Select Settings.
    3. Select Bluetooth setting in the Network & Accessories category.
    4. Select Device list.
    5. Select SONY TV REMOTE 001.
    6. Select Unpair.
    7. Select OK.
       

    How to re-pair the remote control to the TV

    1. Using the supplied remote, press the HOME button.
    2. Select Settings.
    3. Select Touchpad Remote Control settings in the Network & Accessories category.
    4. Select Pair Touchpad Remote Control.
    5. Follow the on-screen instructions.