Article ID : 00250372 / Last Modified : 28/10/2020

Temporary suspension of firmware update v6.0384 for XH90 and XH92 series - 4 September 2020

    When releasing firmware updates, Sony always keeps a close eye on the roll-out to ensure our customers enjoy a smooth and satisfying experience.

    On the 12th of August 2020, Sony released firmware package v6.0152 for the XH90 and XH92 series. Unfortunately, our technical team has discovered that DVB-S satellite tuning is impaired if you have updated your television to version v6.0384 and have performed a factory data reset since the August update. 

    If you’re experiencing difficulties with satellite tuning, please visit our satellite tuning guide or consult this video:

    If you’re still unable to tune, please contact us. 


    Updated to v6.0384 and haven’t performed a factory data reset? 

    Sony advises not to perform a factory reset until we release a software fix in the very near future. Once the firmware update has been rectified, the suspension will be lifted. 

    The recommended way to receive this update is by ensuring that the Automatic software download setting on your TV is turned set to [ON]. Your TV should then receive the update automatically, in the coming weeks.

    In the meantime, we thank you for your understanding and apologise for any inconvenience caused.

     

    Unsure which TV series your model belongs to? Here are some examples:

    • KD-65ZD9
    • KD-75XE9405
    • KD-43XF8096