Article ID : 00227165 / Last Modified : 10/12/2020

There is no sound from the audio system when connected via eARC

    If your TV and audio system are connected via eARC, sound may not be output when you watch a video that uses audio codecs such as DTS-HD Master Audio or Dolby TrueHD. Check the following to resolve the issue:

    • Make sure to connect the TV and audio system using an HDMI cable with Ethernet.
    • Check if your audio system supports eARC and that the setting is enabled.
    • Make sure other external devices connected to the TV's HDMI ports support output from audio codecs, such as DTS-HD Master Audio or Dolby TrueHD.
      • Check your manual or contact the manufacturer for more information.
    • The TV doesn't support DTS-HD Master Audio and Dolby TrueHD from USB files, video streaming services and broadcasts.
    • Set the eARC mode to Auto in your TV settings:
      1. On the supplied remote control, press the HOME button.
      2. Select Settings.
      3. The next steps will depend on your TV menu:
        • Select Display & Sound → Audio output → eARC mode → Auto.
        • Select Sound → eARC mode → Auto.
    • Set the TV speaker output to Audio System:
      1. On the supplied remote control, press the HOME button.
      2. Select Settings.
      3. Follow the steps below according to your TV menu.
        • Display & Sound → Audio output → Speakers → Audio system.
        • Sound → Speakers → Audio system.

    NOTE: Depending on the audio system specifications, some audio codecs may not be supported.