Article ID : 00253586 / Last Modified : 27/10/2020

The quality of internet video streaming services on the TV is poor.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Due to the impact of coronavirus (COVID-19), Internet traffic is currently increasing in each region. To reduce the load of bandwidth usage, some video streaming services have announced that they are lowering the video quality of their streaming content. These changes can impact video quality even if the title of the content says 4K or High resolution. You may notice content appearing in Standard resolution (SD) instead.

    Your BRAVIA TV displays video content based on the resolution delivered by the video streaming service. If the video quality of the streaming content is lower, it is not a malfunction with the TV.

    For further information, such as detailed plans or restriction periods, check with the appropriate video streaming service application distribution company.