Article ID : 00123441 / Last Modified : 11/02/2020

How do I perform a software update for my TV?

    The majority of the automatic software updates are provided by Sony through an active high-speed Internet connection. However, occasionally Sony offers an update through the antenna or a digital cable signal.
    The benefits of these updates are to keep the TV up-to-date with the latest content, provide programming changes and to enhance the overall viewing experience.
    The Automatic Software Update option in the TV menu should be set to On to keep the software updated to the most current version.

    For Sony's Android TV models:

    1. Using the supplied remote, press the HOME button.
    2. For Android™ 9 Pie / Android™ 8.0 Oreo™ 
      1. Select   Apps, then select Help.
    3. For Android 7.0 Nougat and previous firmware versions
      1. Select Help.
    4. Select System software update.
    5. Select Automatic software download or Automatically check for update.
    6. Select On.


    • For AF9 and ZF9 series

      • A software update is available if a notification message for new software appears when you turn on the TV (the message will disappear automatically).
        When the TV is connected to the Internet, you can check the contents of the update on the TV screen.
      • The software update will take about 15 minutes.
      • You can use your TV as usual during an update. Even if you turn off the TV, the update proceeds.
      • There is no downtime during the installation because the TV is already updated with the latest software when you turn on the TV. 
      • Do not unplug the AC power cord (mains lead) from the outlet because the software update will stop.
      • If you turn off the TV after an update, the remote control may not work for about 10 seconds.
    • For other Sony's Android TV models

      • You must agree to the Sony Privacy Policy in order to receive software downloads.
      • The Software update will take up to 30 minutes.
      • During the software update, you will not be able to use your TV, and a screen with an update icon will be displayed.

    For other models:

    1. Using the supplied remote, press the HOME button.
    2. Select Settings.
    3. Select Product Support or Customer supports.
    4. Select Automatic Software Update or Automatic Software Download.
    5. Select On.
    6. Press the Enter button.

    Follow the steps below to verify the latest system software is installed:

    1. From the Settings menu or the Help menu of the TV, check the current software version on your TV.
    2. Compare the latest software available with the one on your TV, and if the available software is newer, download and install the update.

    IMPORTANT: A forced update is available for certain 2010 model televisions.

    How to find firmware updates on the Sony Support website

    If you want to update the software now, you can download a firmware update for free from the Sony Support website. Follow the steps below and then save it to a USB stick and install it on your TV:

    1. Go to the Sony support website
    2. Type your TV model name in the search box

      If you do not know what your model number is, please check the sticker at the lower left corner of your TV's back panel.

      Where to find my model number

      Examples of correct model names are: KD-55X9305C | KD-85X9505B | KDL-40W905A
    3. Navigate to the "Downloads" section and select the Firmware download button.
    4. Follow the instructions on the website to download the update to a USB flash drive, and perform the update on your TV.

    Should you still experience problems after the firmware update, we suggest you try the following:

    • Perform a power cycle by unplugging the AC power cord for 5 minutes and then re-inserting the power cord.
    • Complete a factory reset :
      • For Android TV: [Home] > [Settings] > [TV] > [Storage and Reset] > [Factory data reset].
      • For non-Android TV: Press the HOME button on the remote > [Settings] > [System Settings] > [Customer Support] > [Factory Settings] > [OK].


    • A firmware update via our support pages is only available to models with USB software update capability.
    • For models without USB software update capability (often older models), service assistance is required.