Article ID : 00200542 / Last Modified : 15/11/2019

Device discovery fails during Sony's Android TV Alexa Voice Control Setup

You cannot perform device discovery on an Amazon Alexa compatible speaker such as Amazon Echo with the TV Control Setup with Amazon Alexa App in the TV.

    IMPORTANT: This article only applies to a specific country, products and/or operating systems. Please check the Applicable Products and Categories section of this article.

    Check the following:

    1. Check that Sony's Android TV skill is enabled in the Amazon Alexa app.
      NOTE: The Amazon Alexa app is a mobile application provided by Amazon.
    2. Check that the same Google account is used to log in to the TV Control Setup with Amazon Alexa app and Amazon Alexa app after enabling Sony's Android TV skill.
    3. Perform device discovery from the Amazon Alexa compatible speaker.