Article ID : 00136934 / Last Modified : 10/08/2020

How do I turn on/off "Safe mode" on Sony's Android TV?

    If your TV doesn’t operate correctly, some downloaded applications may be the cause of your issue. Turning on Safe mode disables all downloaded applications and allows you to check if the TV is operating normally. If the issue does not occur when Safe mode is turned On, consider uninstalling any recently downloaded applications. Those applications may not be compatible with the Android TV™ and causing issues.
     

    How to enter safe mode

    1. Restart the TV. Press and hold the POWER button of the TV remote control until the message Power off appears.
      For notes and details when restarting, refer to the How to restart an Android TV? article
       
    2. When Google’s animation begins, press and hold the Volume down (-) button on the remote until the animation disappears.
      The words Safe mode will be displayed on the left bottom corner of the screen.
       

    How to exit safe mode

    To exit from Safe mode, press and hold the POWER button of the TV remote control until the message Power off appears.

    For notes and details when restarting, refer to the How to restart an Android TV? article.