Article ID : 00250423 / Last Modified : 30/08/2021

Soundbar audio is out of sync with the source device image when using an HDMI connection

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If the Soundbar audio is out of sync with the image from your source device (Blu-ray Disc player, cable box/set-top box (STB), game console, or similar device), follow the instructions that correspond to your source device connection.

    The source device is connected to the Soundbar with an HDMI cable

    If the Soundbar has a SYNC (A/V sync) function, set it to 0 ms.
    If model-specific information is required, refer to the operating instructions supplied with the Soundbar. Manuals are posted on our support website.

    The source device is connected to the TV with an HDMI cable

    • If your TV has a function that delays the image, adjust the setting. For details, refer to the operating instructions supplied with your TV.

    • If the issue is not resolved after adjusting the TV settings, connect the source device directly to the Soundbar. For details on the connection method, refer to the Soundbar Start-up Guide. Manuals are posted on our support website.

      NOTE: If you want to connect several devices to the Soundbar and the number of HDMI ports is insufficient, connect the source device that delays the sound to the Soundbar via HDMI first. If no more HDMI ports are available on the Soundbar, connect your other devices to the HDMI ports on the TV.