Article ID : 00119016 / Last Modified : 29/03/2019

What information should I include when asking a question via email?

    When sending questions about the Tennis Sensor via e-mail, It is best to include the following information:

    • Version of the Smart Tennis Sensor app
    • Model and OS version of the device on which the app is installed
    • The serial number of the sensor.

    Use the following as a reference when listing details.

    For Android devices:

    • Model name (model number):
    • Android version (build number):
    • Version of "Smart Tennis Sensor" app:
    • 7 Digit serial number of the Smart Tennis Sensor:

    For iOS devices:

    • Model name (model number):
    • iOS version:
    • Version of "Smart Tennis Sensor" app:
    • 7 Digit serial number of the Smart Tennis Sensor:

    NOTE: The serial number can be found on the underside of the sensor as shown below.

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