Article ID : 00118966 / Last Modified : 12/10/2018

I cannot use the Touchpad remote control after doing a Factory data reset or after removing it from the Device list in the Bluetooth settings

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Follow the steps below to register the remote:

  1. Make sure that the batteries are properly inserted.
  2. Update your TV with the latest software .
  3. Press and hold the INPUT button on the TV for at least 5 seconds, and register the Touchpad remote from the screen that is displayed.

NOTE: If the remote is still not working after following the steps above, you may have to initialise the Touchpad remote