Article ID : 00175273 / Last Modified : 06/01/2021Print

Android TV does not work properly after software update.

    1. If the issues below occur, first try these solution procedures .

      • Sound cuts out regularly
      • TV enters demo mode
      • Program guide does not display or is outdated
      • Recording cannot be performed (*)
      • Recorded titles disappeared from the title list (*)

        (*) Recording function is only available for certain models and countries/regions.

    2. If the issues are not resolved even after trying step 1, or if other issues occur: A power reset or a Factory Data Reset may resolve your issue. Read the following and try resetting the TV. How to perform a reset or a Factory Data Reset on an Android TV

    Examples of issues after updating:

    • Repeating reboot.
    • TV does not turn on.
    • Flashing LED.
    • Network error occurs.
    • Channels are not shown.
    • Connected external HDD is not recognized.
    • Noise occurs on the image recorded on an external HDD.
    • No sound or no pictures.
    • The remote control does not work.
    • TV freezes.
    • Improper behavior occurs, or TV’s behavior is unstable, etc.

      If the issue is still unresolved after performing a reset or a Factory Data Reset, service may be required.

    For customers whose issues are not resolved after resetting TV.

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