Article ID : 00137878 / Last Modified : 12/10/2018

The Touchpad remote stopped working after updating the TV's firmware

    If your Touchpad remote is no longer working after performing a firmware update, please try one of the following steps:

    1. Use the Infrared remote to turn Bluetooth Off/On from the Bluetooth settings.
      1. Press the HOME button on the remote.
      2. Select Settings.
      3. Select Bluetooth settings in the NETWORK & ACCESSORIES category.
      4. Select Bluetooth.
      5. Select Off and turn it On again.
    2. Unplug the AC power cord (mains lead) for the TV, then plug it back in.