Article ID : 00126458 / Last Modified : 30/08/2017

Cameras and camcorders not charging via USB on a Windows 10 PC

    It has recently been discovered that some products may not charge properly when attached to a USB port of a computer running the Windows 10 operating system. Windows 10 is a new operating system version which released from the Microsoft Corporation on July 29, 2015.

    Affected Sony Products

     Product Category  Model
     Cyber-shot Cameras  DSC-HX10V
     Cyber-shot Cameras  DSC-HX20V
     Cyber-shot Cameras  DSC-HX300
     Cyber-shot Cameras  DSC-HX30V
     Cyber-shot Cameras  DSC-HX50V
     Cyber-shot Cameras  DSC-HX7V
     Cyber-shot Cameras  DSC-HX9V
     Cyber-shot Cameras  DSC-QX10
     Cyber-shot Cameras  DSC-QX100
     Cyber-shot Cameras  DSC-RX1
     Cyber-shot Cameras  DSC-RX100
     Cyber-shot Cameras  DSC-RX100M2
     Cyber-shot Cameras  DSC-RX1R
     Cyber-shot Cameras  DSC-TX10
     Cyber-shot Cameras  DSC-TX100V
     Cyber-shot Cameras  DSC-TX20
     Cyber-shot Cameras  DSC-TX200V
     Cyber-shot Cameras  DSC-TX30
     Cyber-shot Cameras  DSC-TX300V
     Cyber-shot Cameras  DSC-TX55
     Cyber-shot Cameras  DSC-TX66
     Cyber-shot Cameras  DSC-W730
     Cyber-shot Cameras  DSC-WX10
     Cyber-shot Cameras  DSC-WX100
     Cyber-shot Cameras  DSC-WX150
     Cyber-shot Cameras  DSC-WX170
     Cyber-shot Cameras  DSC-WX200
     Cyber-shot Cameras  DSC-WX30
     Cyber-shot Cameras  DSC-WX300
     Cyber-shot Cameras  DSC-WX50
     Cyber-shot Cameras  DSC-WX60
     Cyber-shot Cameras  DSC-WX7
     Cyber-shot Cameras  DSC-WX70
     Cyber-shot Cameras  DSC-WX80
     Handycam Camcorders  HDR-GW66V
     Handycam Camcorders  HDR-GW77V
     Handycam Camcorders  HDR-GWP88V
     Action Cam (including Live-view Remote Control)  HDR-AS15
     Action Cam (including Live-view Remote Control)  HDR-AS30V
     Action Cam (including Live-view Remote Control)  RM-LVR1

    Issue Cause

    This issue appears to be due to a change to the USB interface specification in the Windows 10 operating system. It does not occur with computers running Windows 8 or earlier versions of the Windows operating system.

    Resolution

    Microsoft will issue a driver update through Windows Update to fix this issue. If your PC is set to update automatically with Windows Update, no additional steps are needed. However, if your PC does not install Windows Updates automatically, or if you still experience this isue, you can manually install the driver update once it becomes available.