Uh oh.

It looks like JavaScript is disabled in your browser. To get the full experience on Sony.co.uk, please change your settings to allow JavaScript.

WM-EX921

Included components may vary by country or region of purchase: BCA-WM2H, RM-WME23RL

This product is not sold in United Kingdom. Some information may not be available (e.g. manuals, specifications).

Questions & Answers: 33

Useful information about Walkman.Master Walkman features Start using Walkman with useful solutions, hints and unknown features for Sony's Walkman use. This page introduces useful information for Sony's Walkman. Click on the icon/topic to view help
Where can I find official Sony certified parts & accessories?Where can I find official Sony certified parts & accessories? All Sony certified spare parts and accessories are made available via our online authorised service partner EET Europarts. EET covers a vast range of
Why is it important to use the correct (supplied) USB-cable with my product?Most Sony products that are supplied with a USB cable are catered to function with your specific product. Using a different cable might be the reason why your product isn’t functioning optimally. For example, your
How to troubleshoot low sound levels, being unable to raise the volume, or other lack of sound issuesIMPORTANT: If model-specific information is needed to complete these steps, refer to the instructions supplied with the product. To troubleshoot the issue, check the following. For a low sound or no sound issue
Portable Audio: Where to find the model name and serial number?Select your product type: WALKMAN Waterproof WALKMAN Head band Headphones Truly Wireless Headphones Portable and Wireless Speakers Boomboxes Digital Voice Recorders Radios WALKMAN Examples of correct model
What are the differences in DLNA device classes?DLNA Certified televisions, Blu-ray Disc™ (BD) players, computers and mobile phones are not all the same. While the certification assures that the devices will operate to a certain standard, the DLNA® capabilities
Understanding digital audio – an A-Z guideConfused by some of the language used to describe audio equipment? We’ve created a quick guide to help you out. The basics: how digital audio is recorded Because real-world sound varies continuously, digital recording
Your Sony guarantee: what you need to know
How to listen to music from a mobile device through an NFC-capable device using one-touch connection.NOTE: Not all mobile devices are supplied with the Near Field Communication (NFC) function. To see if your device is compatible with the NFC function , check the operating instructions of the mobile device. By
Visit Extended Warranty Support

Register your product
Get access to all information, keep your product up to date and enjoy great deals
Sony Community
Visit our Community and share your experiences and solutions with other Sony customers
Contact support
Contact your Sony Support team
Repair, Warranty & Spare Parts
Book, track or maybe even avoid a repair
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product