| Difficulty rating: |
| Time needed: |
15 - 60 minutes activity
As there can be many sources for optical drive read/write problems, please go through the following list of suggestions.
Run the Microsoft Automated Troubleshooting ServicesThis will determine if this is a software issue related to Windows configuration, and fix it at the same time.
The tool can be found on the Microsoft website.
Scratches / DirtIf the problem is just with one disc, inspect it for scratches or dirt. If available, use a cleaning or scratch removal tool, and retry. If possible, test the disc in another drive.
Check compatibilityCheck the online technical specifications of your VAIO, and make sure the optical drive is compatible with the type of disc you are using.
Check for availability of a firmware updateCheck the downloads section of your VAIO model, and check if there is a firmware update available for the optical drive in your VAIO.
Clean the optical drive.Drive cleaning discs (these are discs with small brushes attached to the bottom) are available in most electronics or hifi stores.
Use System RestoreIf the problem started recently, restore your system to a day before the problem started.
Uninstall newest softwareIf you have recently installed new software, which is related to reading or writing optical discs, uninstall it.
Reinstall the drive in Device Manager:Access Device Manager, select each Optical Drive listed, and Uninstall it.
After all Optical Drives listed are uninstalled, reboot the VAIO
Note: the Optical Drive always uses a bundled Windows driver. There is no downloadable driver for the optical drive.
A Firmware update may be available. Before downloading a firmware update, check the device manager if the available firmware is applicable for your configuration.
Use the Recovery DiscCheck if the VAIO boots from the Recovery Disc (or another bootable disc)
If you have already created recovery discs, insert the first disc in your optical drive, and reboot the VAIO. If you optical drive funtions, the system will start in the recovery disc.
Full System RecoveryIf booting from a bootable disc is possible, but the problem cannot be solved in Windows, a Full System Recovery may be advisable. [addlink]
Further stepsIf none of the above suggestions solve your issue, please check for other knowledge articles which refer to your problem. If none can be found, you can contact our services for further support.
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