Xperia Transfer 2 app: How to transfer data/content from an old Android phone or iPhone to your new Xperia phone

The Xperia Transfer 2 app can be used to transfer data or content from your previous Android smartphone to your new Xperia smartphone.

Before you start

• The Xperia Transfer 2 app isn't compatible with the older Xperia Transfer Mobile app. Even if your old Xperia phone has the Xperia Transfer Mobile app, you must download and install the new Xperia Transfer 2 app on your old Xperia phone.
  • The Xperia Transfer 2 app requires the Android 6.0 (Marshmallow) OS or higher. 
  • In your new Xperia phone, use the Google Play store to update the Xperia Transfer 2 app to the latest version available.
• The Xperia Transfer 2 app can't transfer data from within apps (such as point data in game apps). Depending on the app or service, you may be able to retrieve some data from your accounts by registering your accounts again on your new Xperia. For more information, please contact developer support of each app or service.
• Do not attempt to add, revise or delete any data while the data transfer procedure is in progress.
• Make sure the batteries on both your new and old smartphones have at least 50% charge before you start the data transfer.

Transfer data from your old Android/Xperia phone

• Your old Android phone (e.g. Xperia) should be running Android 6.0 (Marshmallow) OS or higher.
• The Xperia Transfer 2 app can transfer data or content stored in your old Android/Xperia phone. The app can't transfer data or content stored in the SD memory card or in a cloud service location.
• Depending on the model of your old phone, you may not be able to transfer certain data due to the structure or restrictions of the applications.

How to solve data transfer issues 

• The Xperia Transfer 2 app in your new Xperia must be updated to the latest version available. Use the Google Play store to update the Xperia Transfer 2 app. 
• To transfer Message data, you must temporarily set the Xperia Transfer 2 app as the default SMS application on your new Xperia before you start the transfer.
• To temporarily set the Xperia Transfer 2 app as the default SMS application on your new Xperia, follow the steps below:
  1. Find and tap: Settings → Apps & notifications → Default apps → SMS app.
  2. Set Xperia Transfer 2 as the default SMS application.

Transfer by cable connection

• When transferring by a cable connection, a Bluetooth connection is still necessary to manage the data transfer process. Follow the on-screen instructions to set up the Bluetooth connection.
• If you're using a USB adapter to convert from type-A to Type-C, please connect it with your new Xperia phone.

Transfer by wireless connection

• Make sure Wi-Fi is enabled on both your old phone and the new Xperia phone.
• You will need to enable Location in order to use the Wi-Fi Direct function on your Android 9 (Pie) or later smartphone.

The Xperia Transfer 2 app can be used to transfer data from your previous iPhone to your new Xperia smartphone.

Before you begin

• You don't need to have the Xperia Transfer 2 app installed on your old iPhone to transfer your old iPhone's data or content. You only have to install the Xperia Transfer 2 app on your new Xperia, if it's not there already.
  • NOTE: If your new Xperia smartphone is an Xperia 1 II or Xperia 10 II, download the Xperia Transfer 2 app from the Google Play store before proceeding.
• You can start to transfer the data and content from your old iPhone by following the on-screen instructions in the Xperia Transfer 2 app.
  • NOTE: The iOS version on your old iPhone needs to be 9.0 or higher. 
• The Xperia Transfer 2 can't transfer data from within apps (such as point data in game apps). Depending on the apps or service, you may be able to retrieve such data from your accounts by registering your accounts again on your new Xperia. For more information, contact developer support of each app or service.
• Don't attempt to add, revise or delete any data while the data transfer is in progress.
• Make sure the batteries on both your new and old smartphones have at least 50% charge before you start the data transfer.

Transfer data from your old iPhone

• Your old iPhone should be running iOS version 9.0 or higher.
• You can transfer the data/content from your old iPhone by cable connection. You can also transfer the data/content stored in your iCloud by Wi-Fi connection.
• You need to unregister the Message registration on your old iPhone to receive the SMS/MMS messages in your new Xperia. You may be able to unregister it in your old iPhone or using the web. For more information, refer to the home page of Apple Inc [External link].

How to solve data transfer issues 

• Make sure the Xperia Transfer 2 app in your new Xperia is updated to the latest version available. You can use the Google Play store to update the Xperia Transfer 2 app. 
• To transfer Message data, you will need to temporarily set the Xperia Transfer 2 app as the default SMS application on your new Xperia before you start the transfer.
• To temporarily set the Xperia Transfer 2 as the default SMS application on your new Xperia, follow the steps below:
  1. Find and tap: Settings → Apps & notifications → Default apps → SMS app
  2. Set Xperia Transfer 2 as the default SMS application.

After transferring the data, you can set your favourite messaging app as default by following the on-screen instructions in the Xperia Transfer 2 app. If you can't see the Message data on your new Xperia even after the data transfer, select your messaging app again in the settings of Apps & notifications.

Transfer by cable connection

• If the Xperia Transfer 2 gets stuck on the preparing screen, cancel the data transfer, then start over. 

Transfer from iCloud

• Connect your new Xperia to the Internet via Wi-Fi.
• Sync your iPhone with iCloud.
• If your iCloud account is locked, visit Apple's support page [External link].