Article ID : 00200239 / Last Modified : 03/01/2022

I can't connect Apple CarPlay or Android Auto to the car stereo

    IMPORTANT:

    • Available services or connection methods vary depending on the car stereo. Check the manual for car stereo compatibility information.
    • Before you start, make sure that your smartphone is compatible with Apple CarPlay and/or Android Auto. The requirements for smartphones may differ between USB and wireless connection (even for the same service).

    How to fix Apple CarPlay or Android Auto connection issues

    Follow the steps below to troubleshoot Apple CarPlay or Android Auto issues:

    1. For Apple CarPlay only: On the iPhone, select Settings → Screen Time → Content & Privacy Restrictions, then set CarPlay to Allow.
    2. Restart your smartphone.
    3. Try the following, depending on the connection method:

      For a USB connection

      For a wireless connection

    If the issue is not resolved after trying the steps above, please refer to the following service support pages:

    Note: The URLs listed above link to third-party websites and are subject to change.