Article ID : 00155799 / Last Modified : 10/07/2019

Some files are not displayed in the contents list when connecting a mobile device

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Loading of media files on a USB device might take a longer time when using Media Transfer Protocol (MTP).

It is also possible that the USB device contains large-sized files or files with complicated tree structure.
Wait for a while for the files to load. If files do not load, try reconnecting the device.