Article ID : 00168399 / Last Modified : 09/01/2017

How to reinstall USB drivers

    Follow these steps to reinstall USB drivers.

    IMPORTANT: This procedure must be performed while logged in as Administrator or to an account with Administrator rights.

    1. Click the Start button, and then click Control Panel.
    2. In the Control Panel window, click System and Maintenance.
    3. In the System and Maintenance window, click Device Manager.

      NOTE: If prompted for an administrator password or a User Account Control prompt is displayed, type the appropriate password or click Continue.

    4. In the Device Manager window, click the plus (+) next to Universal Serial Bus controllers to expand the selection.
    5. Under the Universal Serial Bus controllers listing, click to select the appropriate USB listing.
    6. On the menu bar, click Action.
    7. On the Action menu, click Uninstall.
    8. In the Confirm Device Uninstall window, click the OK button.
    9. Restart the computer.

    NOTES: