Article ID : 00168390 / Last Modified : 09/01/2017

How to install USB drivers

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Follow this procedure to reinstall the USB drivers.

IMPORTANT: This procedure must be performed while logged in as Administrator or to an account with Administrator rights.

  1. Click the Start button, and then click Control Panel .
  2. In the Control Panel window, under Pick a category , double-click the Performance and Maintenance icon.
  3. In the Performance and Maintenance window, under or pick a Control Panel icon , double-click the System icon.
  4. In the System Properties window, click the Hardware tab.
  5. On the Hardware tab, in the Device Manager box, click the Device Manager button.
  6. In the Device Manager window, double-click the Universal Serial Bus controllers listing.
  7. Under the Universal Serial Bus controllers listing, click to select the appropriate Host Controller listing.
  8. On the menu bar , click Action .
  9. On the Action menu, click Uninstall .
  10. In the Confirm Device Removal window, click the OK button.
  11. Restart the computer.

    NOTES:

    • The operating system will find the device and automatically reinstall the drivers.
    • If prompted for the driver installation disk, in the Add New Hardware window, type C:\Windows\inf .
    • It may be necessary to configure the operating system to show all files before trying to access the C:\Windows\inf file.