Article ID : 00079397 / Last Modified : 24/10/2019

The tray of the Blu-ray Disc player does not open or eject the inserted disc.

     This issue may occur if the disc is damaged or if the disc was not inserted properly into the Blu-ray Disc player. Follow the steps below to open the disc tray and eject the disc.

       1. Turn off the Blu-ray Disc player.
       2. Disconnect the AC power cord.
       3. Allow the disc player to remain without power for 30 seconds.
       4. While pressing the OPEN/CLOSE button located on the front or in the top of the disc player, reconnect the AC power cord.

    NOTE: For some Blu-ray Disc Home Theater models it is necessary to press and hold the OPEN/CLOSE and PLAY buttons simultaneously, then reconnect the power cord. This step may require the assistance of a second person.

       5. After reconnecting the power cord, keep pressing the "OPEN/CLOSE" button until the tray opens.
       6. Remove the disc. and release the OPEN/CLOSE button.
       7. Once the disc is removed, disconnect and reconnect the AC power cord to recover the player.

    If the issue is still unresolved, service may be required.