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Applicable Models

  • SMP-N200

About this download

Updating is simple and with the newest firmware version, you can get even more from your Network Media player.

  • Date released: 25/12/2014
  • Name: Network media player firmware to vM10.R.0631
  • Benefits and improvements:
    • Improves the encryption security
  • Restrictions: only for use with Network Media players sold in Europe. Not all models are sold in all countries.

System Requirements

Your firmware may already be up to date, especially if you have a new Network Media player model. If the version number is M10.R.0631 or higher, you do not need to update.

If you're not sure, it's easy to check which version of firmware you have:

  1. Turn on your TV and check it's tuned to the input your Network Media player is connected to, so if the player is connected to the HDMI 2 socket, choose HDMI 2 as the input.
  2. Turn on the Network Media player.and wait until you see the XrossMediaBar™ screen.
  3. At the XrossMediaBar, highlight Setup > System Settings then select ENTER using the arrow keys on the remote control.
  4. Highlight System Information and select ENTER.
  5. On the TV screen, the firmware version number looks like this:
    "Software Version M10.R.0631" - if the version number is M10.R.0631 or higher, you already have the most recent firmware version.

Install

The procedure usually takes about 15-30 minutes. First set up the equipment.

What you need:

  • an Ethernet cable to connect your Network Media player to the internet
  • an active internet connection
  • a compatible TV

How to make sure the update goes smoothly

Updating is usually very simple. Here's how you can make sure it goes right first time:

  • Read the instructions carefully or you could end up damaging your Network Media player.
  • Don't turn the Network Media player off - or disconnect it from the power - while it's updating.
  • Don't press any buttons, except the ones mentioned in the instructions.

Set up the equipment:

  1. Turn on your TV and check it's tuned to the input your Network Media player is connected to, so if the player is connected to the HDMI 2 socket, choose HDMI 2 as the input.
  2. Connect the LAN terminal on the Network Media player to your internet source using an Ethernet cable.
  3. Turn on the Network Media player.

Get the update:

  1. At the XrossMediaBar TM, select Setup > Network Update using the arrow keys on the remote control and then select ENTER.
  2. The message Perform version update? is displayed on the TV.
  3. Select OK using the remote control, and then press ENTER.
  4. The download process starts and you see the download screen on the TV.
  5. During the download, you see the message DL */9"on the TV. The * changes to 0 and goes up to 9 during the download process.
  6. After the download is complete, the update starts and the message VUP is displayed on the TV.
  7. During the update process you will see the message "VUP */9"on the TV. The * changes to 0 and goes up to 9 indicating the progress.
  8. When the player automatically turns off, the update is complete. Don't use or turn off the player until the update is complete.
  9. Turn the player back on.
  10. Check the firmware version. If the version number is M10.R.0631, the firmware update was successful.

Troubleshooting

What to do if you have problems updating your Network Media firmware using the internet.

  • The message "Connection status cannot be confirmed" shows on the TV.
    The problem might be with the network connection.
    1. Check the LAN cable is connected.
    2. In the network settings, check you have confirmed whether or not your Network Media player has its own IP address. (If you use a proxy server, type the IP address of the proxy you use - instead of the proxy host name - into the Proxy Server field.)
    3. Try the update again.

  • The power went off while the update was in progress.
    Turn the player on and try the update again.

  • The update has been going for over 30 minutes and hasn't finished.
    1. Disconnect the AC power cord from the mains, then reconnect it after several minutes.
    2. Turn on the Network Media player.
    3. Try the update procedure again.
      Still not working? Please contact Sony Customer Support