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About this download

Thank you for your continued interest in Sony products.

Sony is offering a firmware update for Digital Photo Frame 'S-Frame' DPF-A72 / DPF-E72 which were launched in April 2009.
Any customers requiring this service are requested to download the update program file according to the following procedure.

Applicable models:

  • DPF-A72
  • DPF-E72

Applicable firmware version:

  • V1.37 or lower

How to determine the firmware version:

  1. Press the MENU button.
  2. Press the buttons to select the Settings tab.
  3. Press the buttons to select System Information and press ENTER
  4. The firmware version is displayed on the screen.
  5. To close the menu display, press the MENU button


    Note: Units with firmware version number "1.46" or later do not require this update.

Improvements

Improved symptoms:

  • The time required to start the photo frame when "Listing Order" is set to "Shoot. Date" has been reduced
  • The time required to display images after an image is deleted when "Listing Order" is set to "Shoot. Date" has been reduced

Preparation

Important note:

  • Before starting the update, we recommend that you back up to a computer or a memory card the image data that are saved on the digital photo frame's internal memory. See "Backing up image data" below for more details.

Backing up image data.

The methods to back up the images stored in the digital photo frame's internal memory are explained here.

Install

Important notes:

  • During the update (when performing steps 7-(5) and 7-(6) described below), ensure that the digital photo frame and the AC adaptor are placed on a stable location, so that the AC adaptor may not be removed and the digital photo frame is not turned off. Loss of power during the update may cause the digital photo frame to malfunction.
  • Before starting the update, we recommend that you back up to a computer or a memory card the image data that are saved on the digital photo frame's internal memory. See "Backing up image data" under the "Before you start" section above for more details.
  1. Check the firmware version.



    1. Turn on the digital photo frame by pressing the (Power) button.
    2. Press the "MENU" button.
    3. Select "Settings" using the Direction buttons.
    4. Select "System Information" using the Direction buttons, and press the "ENTER" button.
    5. Check the firmware version.




      • If the version is displayed as "1.37" or lower, update the firmware in accordance with the procedures starting from "2. Preparations for firmware update".
      • If the version is displayed as "1.46" or later, you do not need to upgrade the firmware.
    6. Press the "ENTER" button after you have checked the firmware version.
    7. Press the "MENU" button.
    8. Turn off the digital photo frame.
  2. Preparations for firmware update.



    Before downloading the firmware, please ensure that your computer is running one of the following operating systems and prepare one of the following recording media.

    • Required operating System

      • Windows Vista® with Service Pack 1 (SP1)
      • Windows® XP with Service Pack 3 (SP3)
      • Windows® 2000 Professional with Service Pack 4
      • Mac OS X (10.4)or later
    • Recording media

      One of the following types of recording media.

      • 16MB or greater Memory Stick/Memory Stick Duo
      • 16MB or greater SD memory card
      • 16MB or greater xD-Picture Card


      See "About the memory cards" in the device's Operating Instructions for more details about compatible recording media.
  3. Download the update file.



    1. Make sure no program other than your Internet browser is running.
    2. You must accept the terms of the End User Licence Agreement at the bottom of the page. After reading this agreement, click "Accept".
    3. The download of the A72_V146.zip 4.13MB (4,337,999 bytes) file will start.
    4. Save the file to the Desktop of your computer (recommended).




    Note: This is the dedicated update file for DPF-A72 and DPF-E72 only. You cannot use this file with other Sony digital photo frames.
  4. Unzip the downloaded file .



    • Using Windows Vista®



      1. Right-click the downloaded zip file (A72_V146.zip).
      2. Click "Extract All".
      3. Click "Extract" in the "Extract Compressed (Zipped) Folders" window that has opened.
        The A72_V146 folder is now open on your computer's desktop.
    • Using Windows®XP



      1. Right-click the downloaded zip file (A72_V146.zip).
      2. Click "Extract All".
      3. Click "Next" in the "Welcome to the Compressed (zipped) Folders Extraction Wizard".
      4. Click "Next".
      5. Click "Finish".

        The A72_V146 folder is now open on your computer's desktop.
    • Using Windows® 2000



      Use a decompression tool to unzip the saved file (A72_V146.zip) to your desktop. After you have unzipped the file, the A72_V146 folder will be created on your desktop.

    • Using Mac OS



      Double-click the saved file (A72_V146.zip).
      The A72_V146 folder is created on your desktop.




    The unzipped A72_V146 folder contains the following update file:
    • DFA72V02.VUP


    Notes:
    • Depending on your operating environment, some file extensions (*.VUP, *.vup)may not be displayed.
    • Depending on your operating system, the file may be automatically unzipped when it is downloaded. You may also not be able to unzip the file using the procedures described above, depending on the operating system that you are using. In latter case, please use a decompression tool.
  5. Prepare a recording medium.



    The following section describes how to update using a Memory Stick/Memory Stick Duo.If you are using an SD memory card or xD-Picture Card, please replace Memory Stick/Memory Stick Duo with your using memory card in the following explanations.
    Prepare an initialized (formatted) Memory Stick/Memory Stick Duo. For details about how to initialize (format) it, please see the Operating Instructions of your digital camera.

    Notes:
    • Please use a Memory Stick/Memory Stick Duo that has been initialized (formatted) by your digital camera, or initialized (formatted) by the dedicated Memory Stick formatting software "Memory Stick Formatter".
    • Please use an SD memory card or xD-Picture Card that has been initialized (formatted) by your digital camera.
    • We do not recommend initializing (formatting) with a computer, as the DPF-A72 / DPF-E72 may not recognize the recording medium, depending on the type of initialization format.If you have no choice but to use a recording medium that has been initialized with a computer, copy a JPEG image file and check to see if it is displayed correctly on the DPF-A72 / DPF-E72.


    Important note:

    • The firmware update may fail if the Memory Stick/Memory Stick Duo contains other files as well as the update files. You should therefore always use a Memory Stick/Memory Stick Duo that has just been initialized (formatted).
  6. Copy the update files to the recording medium.



    Copy the update files to the Memory Stick/Memory Stick Duo using either of the following methods:
    • If your computer is equipped with a Memory Stick slot

      1. Insert the initialized (formatted) Memory Stick/Memory Stick Duo into the Memory Stick slot on your computer.
      2. Open the A72_V146 folder on your desktop, and copy the update files inside it to the Memory Stick/Memory Stick Duo.

        Drag and drop the update files to the root of the Memory Stick/Memory Stick Duo, without creating any new folder for it.

        Example of an update file that has been copied to the root of a recording medium using Windows Vista®.



        Note: The screen display may vary depending on your operating environment.

    • If your computer has no Memory Stick slot.

      1. Insert the initialized (formatted) Memory Stick/Memory Stick Duo into the Memory Stick slot on your digital camera.
      2. Connect your digital camera to your computer using a USB cable.
      3. Open the A72_V146 folder on your desktop, and copy the update files inside it to the Memory Stick/Memory Stick Duo that you have inserted into your digital camera.

        Drag and drop the update files to the root of the Memory Stick/Memory Stick Duo, without creating any new folder for it.

        Example of an update file that has been copied to the root of a recording medium using Windows Vista®:



        Note: The screen display may vary depending on your operating environment.

  7. Update the firmware.



    Perform the steps 1 to 5 by using the buttons of the digital picture frame. The operation cannot be performed with the remote control.

    1. Check that the digital photo frame is turned off (that the (power) button is red).
    2. Insert the Memory Stick/Memory Stick Duo containing the copied update file into the Memory Stick slot on the digital photo frame.
    3. Turn on the digital photo frame by pressing the power button while pressing and holding down the "View Mode" button.


      Keep pressing the "View Mode" button until the following message is displayed.



      Note: If the above display does not appear on the LCD screen after at least 1 minute, or if the display is distorted, remove the AC adaptor from the digital photo frame and re-insert it.
      Check that the (POWER) button is green, press the (POWER) button to turn off the power, and start the update process again from "7. Update the firmware".
      Please consult your local SONY customer service centre if the above display still does not appear on the LCD screen.
    4. Press the "Enter" button.


      After a few minutes, please check that the following message is displayed on the LCD screen.



      Note: If the above display does not appear on the LCD screen after at least 1 minute, or if the display is distorted, remove the AC adaptor from the digital photo frame and re-insert it.
      Check that the (POWER) button is green, press the (POWER) button to turn off the power, and start the update process again from "7. Update the firmware".
      Please consult your local SONY customer service centre if the above display still does not appear on the LCD screen.
    5. Press the "Enter" button.

      The LCD screen changes to the following display and the program for the firmware update is written.

      Note: It takes about 1minute 30 seconds to write the firmware.



      Important note:

      During the execution of these update procedures, ensure that the digital photo frame and the AC adaptor are placed on a stable location, so that the AC adaptor may not be removed and the digital photo frame is not turned off.
      Also ensure that the Memory Stick/Memory Stick Slot is firmly inserted into the digital photo frame during the update so that it cannot fall out.
      The digital photo frame may malfunction if power to the device is lost, or if the Memory Stick/Memory Stick Duo falls out, during the update.


      Notes:

      • If the "No update file found" error message is displayed.

        • Cause: The file is not in the Memory Stick/Memory Stick Duo.
        • Action: Check that the correct files have been copied to the correct location on the Memory Stick/Memory Stick Duo, and redo the procedures in "7. Update the firmware" from the beginning.

      • If the "Update failed. See [Explanations on program update]"error message is displayed.

        • Cause: The Memory Stick/Memory Stick Duo has fallen out during the update.
        • Action: See the "Explanations on program update" under the "Possible issues" section below and read its recommendations.

    6. When the "Completed" message appears on the LCD screen, press the (POWER) button to turn of the power of the digital photo frame.



    7. Remove the Memory Stick/Memory Stick Duo from the digital photo frame.
  8. Check the firmware version of the updated firmware.





    1. Turn on the digital photo frame by pressing the (Power) button.
    2. Press the "MENU" button.
    3. Select "Settings" using the Direction buttons, and press the "ENTER" button.
    4. Select "System Information" using the Direction buttons, and press the "ENTER" button.
    5. Check that the firmware version is "1.46.x.xx."




    6. Press the "ENTER" button after you have checked the firmware version.
    7. Press the "MENU" button.
    8. Turn off the digital photo frame.

This completes the update procedure of the firmware.

Note: If any images saved in the internal memory have been lost or damaged during the firmware update, save them to the internal memory again using the procedures described under the "Restoring image data to the internal memory" section.

Explanations on program update:

If the error "Update failed. See [Explanations on program update]." occurs during update of the digital photo frame firmware, please carry out the following procedure:




Turn off the power of the digital photo frame and perform the update procedure again from the beginning

If problems are not resolved by performing the procedure above:

  • Repeat the procedures above multiple times.
  • Initialize (format) the memory card you are using, re-copy the update files to the memory card, and attempt the procedure above again.
  • Try another memory card if one is available.

If the problem is still not resolved, please consult your local SONY customer service centre.

Restore

Note:

There is no need to restore backed up image data to the device after a firmware update if the image data in its internal memory is the same as it was before the firmware update.

You should therefore check the image data in the device's internal memory before attempt to restore backup image data to its internal memory.

Restoring image data to the internal memory

The methods to restore image data to the digital photo frame's internal memory are explained here.