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Applicable Models

This information is applicable for the following Blu-ray Disc / DVD Home Theatre System models:

  • BDV-E670W / E370 / E870 / E970W / F500 / F700 / IZ1000W

About this download

Updating is simple and with the newest firmware version, you can get even more from your Blu-ray player.

  • Name: Blu-ray Disc / DVD Home theatre system firmware to version M04.R.789
  • Date released: 02/01/2015
  • Benefits and improvements:
    • Improves the encryption security
  • Restrictions: only for use with Blu-ray Disc / DVD Home theatre system sold in Europe. Not all models are sold in all countries

System Requirements

Your firmware may already be up to date, especially if you have a new Blu-ray Disc / DVD Home theatre system model. If the version number is M04.R.789 or higher, you do not need to update.

If you're not sure, it's easy to check which version of firmware you have:

  1. Turn on your TV and the Blu-ray Disc / DVD Home Theatre System. Check it's tuned to the input your Blu-ray Disc / DVD Home theatre system is connected to, so if the player is connected to the HDMI 2 socket, choose HDMI 2 as the input
  2. Press the "FUNCTION" button repeatedly until "BD/DVD" function appears in the front panel display
  3. If it starts to play a disc, press STOP and wait until you see the XrossMediaBar™ (XMB™) menu screen
  4. At the XrossMediaBarTM, highlight Setup > System Settings then select ENTER using the arrow keys on the remote control
  5. Highlight System Information and select ENTER
  6. On the TV screen, the firmware version number looks like this: "Software Version M04.R.789" - if the version number is M04.R.789 or higher, you already have the most recent firmware version.

Install

There are 2 easy ways to update the firmware on your Blu-ray Disc / DVD Home theatre system:

  1. Updating over the internet 

    • Please read all the information carefully and thoroughly before downloading and installing any file.Failure to follow the instructions may cause the player to be unresponsive or to require repair
    • This utility is only for use with the the Blu-ray Disc / DVD Home Theatre Systems sold within Europe. Not all models are sold in all countries
    • In order to use this upgrade method it is necessary to have the player correctly connected to an active Internet connection.
    • In order to perform the firmware upgrade, it is necessary to have the player correctly connected to a compatible television.
    • The firmware upgrade process usually takes about 15 to 30 minutes, depending on system configuration and network connection

    Instructions:

    • Before you start:
    1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc / DVD Home Theatre System is connected.
    2. Connect the LAN terminal on the Blu-ray Disc / DVD Home Theatre System player to your Internet source using an Ethernet cable.
    3. Power on the Blu-ray Disc / DVD Home Theatre System.
    4. If there is a disc in the system, please remove the disc.
    • Performing the upgrade:
    1. At the xross media bar™ menu, use the arrow keys on the remote control to select "Setup" - "Network Update" and then press the ENTER button.
    2. The message "Perform version update?" is displayed on the television.
    3. Select "OK" and then press the ENTER button.
    4. The download process starts and the download screen is displayed on the television.
    5. During the download the message "DL */9" is displayed on the television.Note: The "*" changes to "0" through "9," indicating the download progress.
    6. After the download is complete, the upgrade starts and "UPDATING" appears on the player front panel display.
    7. While the upgrade is installed the message "UPDATING" is displayed on the front panel display.
    8. The firmware upgrade is complete when "COMPLETE" appears on the player front panel display.WARNING!! Do not operate or power off the player until this message is displayed. Doing so may cause the Blu-ray Disc / DVD Home Theatre System to be unresponsive or to require repair.
    9. The Blu-ray Disc / DVD Home Theatre System will automatically power off.
    10. Power on the Blu-ray Disc / DVD Home Theatre System.
    11. Check the current firmware version to confirm that the upgrade has successfully installed.Note: If the last three digits of the version number are 789 the firmware upgrade was successful.

    Possible issues related to the Network Upgrade



    "UPDATE" and "INCOMPLETE " are displayed alternately on the front panel display.

    1. Disconnect the AC power cord (mains lead) from the wall outlet (mains), then reconnect after several minutes
    2. Turn on the power of the Blu-ray Disc/DVD Home Theatre System
    3. Please execute network upgrade procedure again
    4. If the symptom does not improve after re-upgrade, pleasecontact Sony


    When running network upgrade, the television shows "Connection status cannot be confirmed" and you cannot upgrade the firmware.

    The problem might be at the network connection. Verify that network settings of Blu-ray Disc/DVD Home Theatre System are appropriate.

    1. Check whether LAN cable is inserted to connector.
    2. Check network setting and confirm whether Blu-ray Disc/DVD Home Theatre System has own IP address. If you use a proxy server, type IP address of the proxy you use instead of the proxy host name in the "Proxy Server" input field
    3. Then please execute network upgrade procedure again


    Power was shut down while updating.

    Power on the system again. And then please execute network upgrade procedure again.



    When the Blu-ray Disc/DVD Home Theatre System is powered on after performing the upgrade, "WELCOME" message appears constantly on the front panel display.

    Please contact Sony.



    The firmware upgrade (This is not the download) does not finish, after running for more than 30 minutes.

  2. Disconnect the AC power cord (mains lead) from the wall outlet (mains), then reconnect after several minutes
  3. Turn on the power of the Blu-ray Disc/DVD Home Theatre System
  4. Please execute network upgrade procedure again
  5. If the symptom does not improve after re-upgrade, please contact Sony
  6. The system does not output 3D signal after 3D update even if the system is connected to 3D-compatible TV.

    Connect the 3D-compatible TV with an HDMI connection.

    Perform the following:

    1. Press "HOME".
      The home menu appears on the TV screen
    2. Press to select "Setup"
    3. Press to select "Screen Settings", then press Enter
    4. Press to select "Output Video Format", then press Enter
    5. Press to select "HDMI", then press Enter
    6. Select "Auto", and follow the onscreen instructions to complete the setup.
  • File Info

    File Name

    • UPDATA_M04R789.ZIP