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Applicable Models

This information is applicable for the following Blu-ray Disc / DVD Home Theatre System models:

  • BDV-E2100 / E3100 / E4100 / E6100 / EF1100

About this download

Updating is simple and with the newest firmware version, you can get even more from your Blu-ray player.

  • Name: M16.R.0210
  • Date released: 23/12/2014
  • Benefits and improvements:
    • Improves the encryption security
  • Restrictions: only for use with Blu-ray Disc / DVD Home theatre system sold in Europe. Not all models are sold in all countries

Preparation

Your firmware may already be up to date, especially if you have a new Blu-ray Disc / DVD Home theatre system model. If the version number is M16.R.0210 or higher, you do not need to update.

If you're not sure, it's easy to check which version of firmware you have:

  1. Turn on your TV and the Blu-ray Disc / DVD Home Theatre System. Check it's tuned to the input your Blu-ray Disc / DVD Home theatre system is connected to, so if the player is connected to the HDMI 2 socket, choose HDMI 2 as the input
  2. Press the "FUNCTION" button repeatedly until "BD/DVD" function appears in the front panel display
  3. If it starts to play a disc, press STOP and wait until you see the XrossMediaBar™ (XMB™) menu screen
  4. At the XrossMediaBarTM, highlight Setup > System Settings then select ENTER using the arrow keys on the remote control
  5. Highlight System Information and select ENTER
  6. On the TV screen, the firmware version number looks like this: "Software Version M16.R.0210" - if the version number is M16.R.0210or higher, you already have the most recent firmware version.

There are 2 easy ways to update the firmware on your Blu-ray Disc / DVD Home theatre system:

Ways to update the firmware on your Blu-ray Disc / DVD Home theatre system
What you needWhy use this method?
Internet / network
***RECOMMENDED***

  • An Ethernet cable to connect your Blu-ray Disc / DVD Home theatre system to the internet
  • To make sure your Blu-ray Disc / DVD Home theatre system is connected to:
    • an active internet connection
    • a compatible TV
We recommend this method as it's the easiest and quickest way to update your firmware.
Using a recordable CD-R


  • A computer with a CD writer
  • A brand new recordable CD-R, clean and not scratched
Update your firmware this way if you can't connect over the internet.

Using a recordable CD-R

We recommend you use the internet to update if you can. If not, you can use this method instead. You'll download the update to your computer, burn it to a blank disc, then transfer it to your Blu-ray Disc/DVD Home Theatre System .

We recommend the following operating systems: Windows® Vista®, or Windows® 7.

How to make sure the update goes smoothly

Updating is usually very simple. Here's how you can make sure it works first time:

  • Read the instructions carefully or you could end up damaging your Blu-ray Disc/DVD Home Theatre System .
  • Don't turn the Blu-ray Disc/DVD Home Theatre System off - or disconnect it from the power - while it's updating
  • Don't press any buttons, except the ones mentioned in the instructions.

Download the update to your computer:

  1. Read and agree to the terms and conditions
  2. Download the file UPDATA_M16R0210.ZIP to your computer - remembering which directory you download it to
  3. Find the file on your computer, right-click on it and click Properties. Check the size is 101 MB (106,809,540 bytes).

    File properties

Create the disc:

  1. Extract the file to your computer. The extracted files are called MSB16-FW.BIN, MSB16-FW.ID, MSB16-FW_MB.BIN and MSB16-FW_MB.ID
  2. Write these 4 files to a blank recordable CD. Using CD burning software? Select universal disc UDF format (UDF).
    Use of the ISO9660 format may result in an incorrect update disc.

Transfer the update to your player

First get the equipment ready, then transfer the update to your player.

Get the equipment ready:

  1. Turn on your TV and check it's tuned to the input your Blu-ray Disc/DVD Home Theatre System is connected to. (So if the player is connected to the HDMI 2 socket, choose HDMI 2 as the input.)
  2. Turn on the Blu-ray Disc/DVD Home Theatre System
  3. Press the "FUNCTION" button repeatedly until "BD/DVD" function appears in the front panel display - You can only perform the upgrade when the "BD/DVD" function is selected. If it starts to play a disc, press STOP and wait until you see the XrossMediaBar™ (XMB™) menu screen
  4. Select "Quick Start Mode" using the remote control - make sure that the "Quick Start Mode" is set to "Off", otherwise, the firmware upgrade may not succeed
  5. Put the disc in the player, and close the disc tray

Transfer the update:

  1. After the disc loads, you see the message [Update disc has been inserted. Do you want to update software? Current version M16.R.xxxx New version M16.R.xxxx Never turn off power while performing update.] is displayed on the TV
  2. Select OK using the remote control, and then press ENTER
  3. The update starts
  4. During the update, you see the message UPDATEon the front panel display
  5. When the message DONE appears on the front panel display, the update is complete. The player automatically turns off.- Don't use or turn off the system until the update is complete.
  6. Turn the system back on
  7. Check the firmware version. If the version number is M16.R.0210, the firmware update was successful

Troubleshooting

What to do if you have problems updating your Blu-ray Disc/DVD Home Theatre System firmware using your PC and a disc.

  • "UPDATE" and "ERROR" are displayed alternately on the front panel display.
    1. Turn off the system and disconnect the AC power cord
    2. Turn on the power of the Blu-ray Disc/DVD Home Theatre System
    3. Take the disc out.
    4. Try the disc update procedure again.
      Still not working? Please contact Sony Customer Support

  • The message "UPDATING" is not displayed in the fron panel when the update disc is inserted.
    Turn on the system again keeping the upgrade disc in the tray. The upgrade should restart automatically
  • The power went off while the update was in progress
    Turn the player on keeping the update disc in the tray. The update will restart automatically.

  • The UPDATA_M16R0210.ZIP update file I downloaded from the update web site cannot be extracted.
    Did you download the file successfully? Try deleting the file and downloading it again.

  • The update has been going for over 30 minutes and hasn't finished
    1. Disconnect the AC power cord from the mains, then reconnect it after several minutes
    2. Turn on the Blu-ray Disc / DVD Home theatre system
    3. Try the disc update procedure again.
      Still not working? Please contact Sony Customer Support

Internet / network

We recommend this method as it's the simplest way to update. It usually takes about 15-30 minutes. First set up the equipment, then download the update over the internet to your Blu-ray Disc / DVD Home theatre system.

What you need:

  • an Ethernet cable to connect your Blu-ray Disc / DVD Home theatre system to the internet
  • an active internet connection
  • a compatible TV

How to make sure the update goes smoothly

Updating is usually very simple. Here's how you can make sure it goes right first time:

  • Read the instructions carefully or you could end up damaging your Blu-ray Disc / DVD Home theatre system.
  • Don't turn the Blu-ray Disc / DVD Home theatre system off - or disconnect it from the power - while it's updating
  • Don't press any buttons, except the ones mentioned in the instructions.

Set up the equipment:

  • Turn on your TV and check it's tuned to the input your Blu-ray Disc / DVD Home theatre system is connected to. (So if the Blu-ray Disc/DVD Home Theatre System is connected to the HDMI 2 socket, choose HDMI 2 as the input.)
  • Connect the LAN terminal on the Blu-ray Disc / DVD Home theatre system to your internet source using an Ethernet cable.
  • Turn on the Blu-ray Disc / DVD Home theatre system - If there is a disc in the player, take it out.
  • Press the "FUNCTION" button repeatedly until "BD/DVD" function appears in the front panel display.- You can only perform the upgrade when the "BD/DVD" function is selected
  • At the XrossMediaBar TM, select Setup > System Settings using the arrow keys on the remote control and then select ENTER
  • Select "Quick Start Mode" using the remote control - make sure that the "Quick Start Mode" is set to "Off", otherwise, the firmware upgrade may not succeed

Get the update:

  • At the XrossMediaBar TM, select Setup > Network Update using the arrow keys on the remote control and then select ENTER
  • The message [A new software version has been found on the network. Do you want to update the software?] ?] is displayed on the television
  • Select OK using the remote control, and then press ENTER
  • The message [Update to a new software version. Never turn off power while performing update. Current version M16.R.xxxx New version M16.R.xxxx] ] is displayed on the TV. Select "START" and then press "ENTER" to proceed with software update
  • During the update, you see the message UPDATE on the front panel display.
  • When the message DONEappears on the front panel display and, the update is complete. The player automatically turns off. - Don't use or turn off the system until the update is complete.
  • Turn the system back on.
  • Check the firmware version. If the version number is M16.R.0210, the firmware update was successful

Troubleshooting

What to do if you have problems updating your Blu-ray Disc / DVD Home theatre system firmware using the internet.

  • The message ["Update failed. Insert the update disc or connect to the network to retry. If the update continues to fail, please contact the customer service center"] is displayed on the TV screen.

    Please check the following:
    1. Check that the router and all devices connected between the TV and the router are switched on
    2. Verify that you are using the correct type of cable (straight or crossover) between the TV and the router.
    3. Check that all the cables between the TV and the router are correctly connected.
    4. Try the update again.Still not working? Please contact Sony Customer Support

    Using the remote control select "Retry"on the display and press Enter.
    If you cannot perform the network update, try the Disc Update procedure.

  • After the network upgrade process has started, the massage [Download capacity: xxxxxxKB/xxxxxKB and xx% is display in TV screen] is displayed in the lower right but the progress bar on the display has not changed
    Depending on your network connection, the network upgrade process can take a long time ( up to 60 minutes). That is why the message [Download capacity: xxxxxxKB/xxxxxKB and xx% is display in TV screen] is displayed in the lower right and the progress bar on the display will not change for a long time.

  • When running network upgrade, the television displays the message, ["Connection status cannot be confirmed cannot communicate with the server. Please try again later."] and you cannot perform the firmware upgrade.
    The problem might be with the network connection.
    1. Check the LAN cable is connected
    2. In the network settings, check you have confirmed whether or not your Blu-ray Disc / DVD Home theatre system has its own IP address. (If you use a proxy server, type the IP address of the proxy you use - instead of the proxy host name - into the Proxy Server field.)
    3. Try the update again

  • The power went off while the update was in progress.
    Turn the Blu-ray Disc/DVD Home Theatre System on and try the update again.

  • The update has been going for over 60 minutes and hasn't finished.
    If your system is connected via wireless to the network, please try to connect with a cable to the network and an try the procedure again.
    If the problem continues, the network transmission speed may be low. In that case please try to update your system following the disc procedure.

  • The message [This device is not connected to network. Perform network diagnostics in the connection server setting] is displayed on TV screen.
    Please check whether the LAN cable is connected to the Blu-ray Disc/DVD Home Theatre System.

  • The message [Already Updated] is displayed on TV screen.
    The firmware version currently installed on the Blu-ray Disc/DVD Home Theatre System is the latest version