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Applicable Models

This information is applicable for the following TV models:

  • KDL-65HX920 / HX923 / HX925
  • KDL-60NX720 / NX723 / NX725
  • KDL-55EX720 / EX721 / EX723 / EX725 / NX720 / NX723 / NX725 / HX820 / HX823 / HX825 / HX920 / HX923 / HX925
  • KDL-46CX520 / CX525 / EX520 / EX521 / EX524 / EX525 / EX720 / EX721 / EX723 / EX724 / EX725 / EX726 / EX727 / EX728 / EX729 / HX720 / HX723 / HX725 / NX720 / NX723 / NX725 / HX820 / HX823 / HX825 / HX920 / HX923 / HX925
  • KDL-40CX520 / CX521 / CX523 / CX525 / EX520 / EX521 / EX523 / EX524 / EX525 / EX720 / EX721 / EX723 / EX724 / EX725 / EX726 / EX727 / EX728 / EX729 / HX720 / HX723 / HX725 / NX720 / NX723 / NX725
  • KDL-37EX521 / EX524 / EX525 / EX720 / EX723 / EX725
  • KDL-32CX520 / CX521 / CX523 / CX525 / EX421 / EX425 / EX520 / EX521 / EX523 / EX524 / EX525 / EX720 / EX721 / EX723 / EX724 / EX725 / EX726 / EX727 / EX728 / EX729
  • KDL-26EX320 / EX321 / EX325
  • KDL-24EX320 / EX325
  • KDL-22EX320 / EX325

About this download

Updating is simple and with the newest firmware version, you can get even more from your TV.

  • Name:PKG4.027EUA
  • Date released:11/12/2014
  • Do I need to update?: Your firmware may already be up to date, especially if you have a new Bravia TV model. If you're not sure, it'it's easy to check which version of firmware you have follow these instructions to check it.
  • Benefits and improvements:
    • This update enables TLS1.0 to ensure the security of internet applications, and improves the already existing SSL3.0
  • Restrictions:only for use with TV sold in Europe. Not all models are sold in all countries

What you need


Make sure the update goes smoothly

Updating is usually very simple. Here's how you can make sure it goes right first time:

  • Read the instructions carefullyor you could end up causing the TV to become unresponsive or require a repair
  • Don't turn the TV off- or disconnect it from the power - while it's updating
  • Don't press any buttons,except the ones mentioned in the instructions

Download the update

Before you install the update, you'll need to download it from the internet and save it to a USB stick

  1. Read and accept theterms and conditionsbelow and clickdownload file
  2. When prompted, save the file to yourDesktop.When the update download is complete, check that the file size is70,578,347bytes. To do this, right click the file, selectpropertiesand check the size in theGeneraltab
  3. OpenWindows Explorer,locate the,andunzip it.A folder calledsony_dtv0FA10A01A0A1_00000100will now be created in your local drive
  4. Copythe folder to your USB device

Install the update

Once you've downloaded the update file, you can install it on your TV. Just follow the simple steps below.

The process can take up to 5 minutes and during the installation your TV will turn off before turning itself back on.

  1. Turn onthe TV
  2. Make sure that there aren’t any USB devices connected to your TV
  3. Insert your USB device containing the filesony_dtv0FA10A01A0A1_00000100into the USB slot of the TV set
  4. Follow the on screen instructions
  5. ThePOWERindicator will be green for 30 seconds, followed by thePIC OFF/TIMER indicatorslowly flashing amber, and theSTANDBYindicator is red
  6. After several minutes, theTV will turn offand then turn back on to complete the update.- Do not remove the USB device or turn off the TV set
  7. When the firmware update is completed, a message is displayed on the TV set
  8. Remove your USB device from the USB slot
  9. Check the update was successful by following the steps:Do I need to update?- If the version number isPKG4.027EUA, your TV set has been correctly updated

Check the update was successful by following the steps:

  1. Turn on your TV and press theHOMEbutton on the remote to display the Home Menu
  2. Navigate toProduct Supportcategory and pressOK
  3. Navigate toSystem Informationand pressOK
  4. On the TV screen, the firmware version number should appear like this:SOFTWARE VERSIONPKG4.027EUA- if the version number isPKG4.027EUAor higher you already have the most recent firmware


    "PKGX.XXX-xxxx"is not displayed in all televisions.
    The last 4 numbers of the firmare version "xxxx" are for internal use only, and do not affect to TV performance

Questions & Answers

Need more information?See our FAQs about updating firmware over the internet

FAQ's and Troubleshooting

Will my personal settings be deleted after the update?
No, all your personal settings will be kept.

Can I install an older version of Firmware?
To ensure that your TV remains at optimum performance, the installation of an older firmware is not possible.

During the update process the TV turns off
It is normal for the TV to restart during the update process. It will take a longer time for the TV to restart while installing the new firmware.

What to do if you have problems updating your TV firmware using the internet.

One of these messages appears on the TV screen: "An error occurred during the software update", or "Software cannot be updated using this USB device"

  1. Make sure your USB device is in good working order. If it is, try downloading the update file again
  2. Turn off the TV by pressing thePOWERbutton on the TV set
  3. Press thePOWERbutton again, and proceed with the installation process again

"No newer version of the TV software was found" is displayed on the TV front panel display
Your TV already has newest firmware version installed, so you don't need to update it.

I have read the disclaimer and agree to the terms and conditions