Firmware update M14.R.0257 for BDP-S1100 / S3100

Updating your BDP-S1100/S3100 over the Internet

We recommend this method as it's the simplest way to update. It usually takes about 15-30 minutes. First set up the equipment, then download the update over the internet to your Blu-ray player.

What you need:

• An active internet connection (using Ethernet cable or wireless router)
• A compatible TV

How to make sure the update goes smoothly

Updating is usually very simple. Here's how you can make sure it goes right first time:

• Read the instructions carefully or you could end up damaging your Blu-ray player
• Don't turn the Blu-ray player off - or disconnect it from the power - while it's updating
• Don't press any buttons, except the ones mentioned in the instructions

Set up the equipment:

1. Turn on your TV and check it's tuned to the input your Blu-ray player is connected to. (So if the player is connected to the HDMI 2 socket, choose HDMI 2 as the input.)
2. Connect the Blu-ray player to your internet source using an Ethernet cable or wireless connection via router
3. Turn on the Blu-ray player. (If there is a disc in the player, take it out.)

Get the update:

1. At the XrossMediaBar, use the arrow keys on the remote control to select [Setup] > [Network Update] and then press ENTER.
2. Network Update confirmation will be displayed on the TV. Select OK using the remote control, and then press ENTER
3. The message Update to a new software version. and the latest software version is displayed on the TV
4. Select Start, and then press ENTER
5. The update process starts and you see the update screen on the TV
6. During the update, you see the progress bar "x %" and the download capacity on the TV. - The x changes to 0 and goes up to 100 during the update process
7. The player will reboot itself and the update will continue. - Don't use or turn on yourself the player during this step
8. You will see again the progress bar "x %" and the download capacity on the TV. - The x changes to 0 and goes up to 100 during the update process
9. To complete the update, the player will automatically turn off and restart. - Don't use or turn off the player until the update is complete.
10. Check the firmware version. If the version number is M14.R.0257, the firmware update was successful

Troubleshooting

What to do if you have problems updating your Blu-ray player firmware using the internet.

• The message "Connection status cannot be confirmed" or "This device is not connected to network" shows on the TV
  The problem might be with the network connection.
  1. For wired connection: check the LAN cable is connected between the player and the internet source
  2. For wireless connection: check the wireless router is turned on and connected to Internet source
  3. In the network settings, check you have confirmed whether or not your Blu-ray player has its own IP address. (If you use a proxy server, type the IP address of the proxy you use - instead of the proxy host name - into the Proxy Server field.)
  4. Confirm both 'Physical Connection' and 'Internet Access' are OK in Network Settings ---> Network Connection Status
  5. Try the update again
  
  
• The power went off while the update was in progress
  Turn the player on and try the update again.
  
  
• The update has been going for over 30 minutes and hasn't finished
  1. Disconnect the AC power cord from the mains, then reconnect it after several minutes
  2. Turn on the Blu-ray Disc player
  3. Try the update procedure again
  4. You can also directly cancel the network procedure and proceed directly and perform the update via CD-R
  
  
• While updating the message "Update failed" appears
  • Ensure there is no problem with your network connection to the Internet
  • At the "Update failed" screen, select OK to try the Update procedure again or Cancel to stop the process
  • If the symptom persists download the firmware file and perform the update via CD-R
  • You can also directly cancel the network procedure and proceed directly and perform the update via CD-R
    
    
• After several attempts, the firmware update still does not work
  1. Download the firmware file and perform the update via CD-R

Update via CD-R and your PC

We recommend using the Internet to update where possible. If not, you can use this method instead. You can download the update to your computer, transfer it to a CD-R, then transfer it to your BDP-S1100/S3100.

We recommend the following operating systems:

• Windows 10 / 8.1 / 7
• Macintosh OS X version 10.5 or later version

How to make sure the update goes smoothly

Updating is usually very simple. Here's how you can make sure it works first time:

• Read the instructions carefully or you could end up damaging your Blu-ray player
• Don't turn the Blu-ray player off - or disconnect it from the power - while it's updating
• Don't press any buttons, except the ones mentioned in the instructions

Download the update to your computer:

1. Read and agree to the terms and conditions
2. Download the file UPDATA_M14R0257.zip to your computer - remembering which directory you download it to
3. Find the file on your computer, right-click on it and click Properties. Check the size is 101 MB (106,814,183 byte)

Create the disc

1. Extract the update file from the UPDATA_M14R0257.zip file.
   1. Go to the directory where the file was downloaded and right-click the UPDATA_M14R0257.zip file, then click "Extract All".
      Note: For Windows® 8.1 and Windows® 10, the default settings for Internet Explorer® will save the file in the Downloads folder. To locate the Downloads folder, click the "Desktop" tile from the Start screen and then locate the downloaded file using Windows Explorer.
   2. In the "Extract Compressed (Zipped) Folders" window, click "Extract"
   3. A new folder will be created called "UPDATE".
      Note: Four files will be extracted: MSB14-FW.BIN and MSB14-FW.ID, MSB14-FW_MB.BIN, and MSB14FW_MB.ID.
2. Write these four files to a blank recordable CD. Using CD burning software? Select universal disc UDF format (UDF).
   Use of the ISO9660 format may result in an incorrect update disc.

Transfer the update to your player

First get the equipment ready, then transfer the update to your player.

Get the equipment ready:

1. Turn on your TV and check it is tuned to the input your Blu-ray player is connected to. (So if the player is connected to the HDMI 2 port, choose HDMI 2 as the input)
2. Turn on the Blu-ray player
3. Put the disc in the player and close the disc tray

Transfer the update:

1. After the disc loads, the firmware update message is displayed on the TV.
2. Select OK using the remote control, and then press ENTER
3. The update starts
4. During the update, you see the progress bar "x %" on the TV. The "x" changes to 0 and goes up to 100during the update process
5. The player will reboot itself and the update will continue. - Don't use or turn on yourself the player during this step.
6. You will see again the progress bar "x %" on the TV. The "x" changes to 0 and goes up to 100during the update process
7. When the disc tray opens and the player automatically turns off, the update is complete. Don't use or turn off the player until the update is complete.
8. Take the update disc out of the player and turn on the player.
9. Check the firmware version. If the version number is M14.R.0257, the firmware update was successful

Troubleshooting

What to do if you have problems updating your Blu-ray player firmware using your PC and a disc.

• The update disc will not eject. Follow these steps:
  1. Turn off the player and disconnect the AC power cord.
  2. Reconnect the AC power cord while pressing down Open/Close button on the player - not on the remote control.
  3. Keep pressing down Open/Close button on the player until the tray opens.
  4. Take the disc out.
  5. Once the disc is removed, disconnect and reconnect back the AC power cord to recover the player.
  
  
• The UPDATA_M14R0257.zip update file I downloaded from the update web site cannot be extracted.
  Did you download the file successfully? Try deleting the file and downloading it again.


• The update has been going for over 30 minutes and hasn't finished
  1. Disconnect the AC power cord from the mains, then reconnect it after several minutes
  2. Turn on the Blu-ray Disc player
  3. Try the update procedure again.
• The power went off while the update was in progress
  Turn on the Blu-ray Disc player and try the update procedure again